Administrative Assistant (sales)

ASSA ABLOY•Lindon, UT

13d

About The Position

The Administrative Assistant (Sales) is responsible for facilitating the smooth flow of customer orders, quote requests, ETA inquiries, and other inbound communication. This individual will manage email interactions, generate sales quotes, run reports, track key operational metrics, and support various administrative tasks that help customers understand our products and services. This position requires strong multitasking skills, comfort working with several computer systems across multiple screens, and the ability to stay organized in a fast‑paced environment. As part of a small team, your attitude, reliability, and initiative will make a meaningful impact.

Requirements

High school diploma or equivalent
Strong organizational skills and extreme attention to detail
Excellent written and verbal communication skills
Ability to manage multiple systems and screens efficiently
Proficiency with Microsoft Office, especially Outlook and Excel
Self‑starter with solid time‑management abilities
Experience providing outstanding customer service
Ability to maintain focus in a fast-moving, task-heavy environment
Must be able to pass a drug screening

Nice To Haves

Longevity in previous roles (2+ years preferred)
Experience with Microsoft Dynamics 365 or other CRM/ERP systems
Background in administrative support systems, customer service, or order processing systems
Familiarity with reporting or basic data analysis tools
For business and safety reasons, ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.

Responsibilities

Provide exemplary customer service and nurture positive customer relationships
Respond to emails in a timely, polite, and professional manner
Issue accurate sales quotes using Microsoft Dynamics 365
Educate customers on products and services; recommend solutions based on their needs
Track orders from initial request through fulfillment, including daily quantity updates
Add new customers to the database and maintain data accuracy
Digitally file tax exemption forms, W9s, and other documentation
Create and maintain reports using Excel and data pulled from other systems
Assist with various administrative and operational tasks as assigned
Support customer loyalty efforts through consistent and friendly communication
Prioritize tasks effectively while maintaining excellent attention to detail
Demonstrate reliability, punctuality, and a positive attitude