Administrative Assistant Rooms

Marriott•Goleta, CA

8h•Onsite

About The Position

This Administrative Assistant role involves managing information flow within computer databases, handling various office equipment, preparing documents, and maintaining organized filing systems. Key duties include processing reservations, responding to guest inquiries, and managing both digital and physical correspondence. The position requires adherence to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. A significant aspect of the role is guest interaction, including welcoming, anticipating needs, assisting those with disabilities, and expressing appreciation. The successful candidate will communicate professionally, prepare accurate documents, and foster positive team relationships to achieve common goals. The role is part of Marriott International and The Ritz-Carlton, emphasizing a commitment to being an equal opportunity employer, valuing diverse backgrounds, and upholding the “Gold Standards” of luxury hospitality, which guide daily operations and service excellence. Associates are encouraged to be creative, thoughtful, and compassionate, contributing to a culture that drives success and allows individuals to grow professionally within a global team.

Requirements

Ability to use a keyboard, mouse, or trackball.
Ability to operate a computer, mail, or facsimile machine.
Ability to operate standard office equipment.
Proficiency in word processing, spreadsheet, database, or presentation software.
Ability to use computers and/or point of sale systems.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.