Administrative Assistant III

TX-HHSC-DSHS-DFPS•Austin, TX

2d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. General Description: Performs advanced administrative support and technical program assistance at the direction of the unit managers. Performs database management and entry. Performs telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail and faxes and distributes or emails to appropriate staff. Coordinates meetings and scheduling on behalf of the unit manager.

Requirements

High school diploma or GED Equivalent
Experience with computers and software, such as MS Word, MS Excel, and MS PowerPoint
Experience in maintaining records, files or logs; including filing, retrieving, or purging.
Skill in providing customer service
Skill in use of Microsoft Office.
Ability to prioritize workload with little or no supervision.
Ability to work well with others, including establishing and maintaining effective relationships
Ability to work under pressure in a fast-paced, deadline-oriented environment.
Ability to effectively communicate

Responsibilities

Administrative Tasks: Provides administrative support to the unit manager and program staff. Performs entry and filing as needed. Provides telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail, email and faxes and distributes or emails to appropriate staff. Coordinating and scheduling meetings.
Occupancy Corrections: Review and process occupancy corrections, review supporting documentation for accuracy. Communicate with providers regarding outstanding documentation and compliance requirements. Escalates non-compliant facilities for vendor payment hold.
Records Management: Evaluates, reviews, updates, and maintains records. Classifies, stores, accesses, and retrieves records and information. Scan, stores and indexes records.
Database Management: Ensures critical information into various systems to facility licensure. Maintains and updates application and license data in the Monthly Occupancy Reporting Tool (MORT).
Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. Provides rule and policy interpretation to applicants, their representatives, and the general public. Provides oral and written customer service, answers program rules and policy questions, and provides information relative to Medicaid bed allocation and occupancy reporting. Performs unit telephone coverage through the provider licensure and certification call center.
Court Testimony: Testify in court related to the licensure and certification process as needed.
Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task.