ADMINISTRATIVE ASSISTANT III

Arizona Department of Administration • Phoenix, AZ

3d • $43,011 • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking a professional to assist with victim casework, direct victim services, and perform data entry for monthly statistics reports and victims' rights notification letters. This role ensures accurate case documentation of activities and services and involves responding to victims' phone calls, e-mails, and providing coverage.

Requirements

• Knowledge of principles and practices of performing administrative functions of a responsible nature
• Knowledge of criminal justice system process, specifically relating to criminal cases and post-conviction hearings
• Knowledge of basic victims right law, current state, federal laws, and local social services agencies
• Knowledge of Arizona Correctional Information System (ACIS)
• Knowledge of computers and the ability to generate word processing documents using Google
• Knowledge of database software and all software programs implemented with ADCRR
• Skill in verbal and written communication
• Skill in establishing and maintaining interpersonal relationships
• Skill in problem solving and high level providing customer service
• Skill in developing and maintaining effective working relationships with members of the criminal justice communities and other employees within the ADCRR
• Skill in training
• Skill in learning and implementing new computer software (Google)
• Ability to work against stringent deadlines and adapting to changing priorities
• Ability to perform detailed work with a high degree of accuracy
• Ability to write and communicate in an effective manner
• Ability to edit and review materials for clarity and certainty
• Ability to exercise good judgement in safeguarding sensitive and confidential information
• Ability to maintain and organize work environment
• Ability to plan, coordinate, and prioritize work activities for self and others
• Ability to effectively interpret OVS and ADCRR policies, procedures, rules and regulations
• Passing a background investigation
• Possess and retain a current, valid class-appropriate driver’s license (if position requires driving)
• Complete all required driver training (if position requires driving)
• Successfully pass all necessary driver’s license record checks (if position requires driving)
• Maintain acceptable driving records (if position requires driving)
• Maintain statutorily required liability insurance (if operating a personally owned vehicle on state business)
• Take a Tuberculosis (TB) test during New Employee Orientation and every year thereafter
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

• An Associates Degree from an accredited college or university
• At least 2-3 years working in a criminal justice agency or nonprofit organization who assists crime victims

Responsibilities

• Answers phone calls and e-mails from victims to provide assistance as requested
• Provides services to victims such as referrals to community agencies, non-profit organizations, and criminal justice agencies
• Processes incoming Post-Conviction request forms and provides notification to crime victims, providing mandated and non-mandated information and referrals, as needed
• Assists the Office of Victim Services (OVS) , opening and closing files, case documentation, daily data entry for monthly reports based on office activity and processes incoming forms and documents from victims, attorneys, courts, etc.
• Contacts crime victims by phone or in writing, receives victim calls and e-mails, assists victims needs and concerns, describes program services and explains victims rights
• Refers victims for available services through community agencies
• Provides empathy and emotional support
• Explains status of victim cases
• Examines and reviews documents, case records, incoming correspondence, memorandums, court documents and evaluates appropriate actions to be taken, formulates responses and conferring with OVS advocates or Administrator for advice
• Participates and contributes to OVS advocates and staff meetings
• Completes assignments and tasks in the absence of advocates as needed
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees