Administrative Assistant III, Admission Processing Coordinator (1.0)

Wesleyan University-posted about 1 year ago
$53,581 - $63,627/Yr
Full-time • Entry Level
Middletown, CT
Educational Services
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The Office of Admission at Wesleyan University is seeking an administrative support professional to assist in various phases of the applicant cycle, from prospect to matriculation. This role involves managing data entry, processing applications, and providing support for transfer applicants and Freeman Scholars, while ensuring effective communication with prospective students and families.

  • Use Slate (CRM) to upload and enter prospect/inquiry data; track application completion and communicate application status with applicants, matriculants, and school officials.
  • Troubleshoot data and application entry in Slate; manage application fees and fee waiver requests.
  • Oversee applicant email account, effectively answering a high volume of emails and providing office support for other accounts.
  • Communicate with transfer applicants, providing counseling and support, and timely communications on application status; liaise with the Registrar's Office regarding credit evaluation for transfer and veteran applicants.
  • Communicate closely and effectively with other University departments and diverse constituent groups to obtain or provide information.
  • Serve as the primary support for the Freeman Asian Program; manage application submissions, gather interview documentation, and serve as a point of contact for Alums, parents, and students when needed.
  • Ensure timely responses to emails while overseeing the [email protected] email inbox.
  • Use the Slate CRM to create events, monitor applications, produce reports, maintain statistics, and communicate with constituents as needed.
  • Provide phone support as a member of the office phone coverage team.
  • Serve as back-up administrative support for the Office of Financial Aid as needed.
  • Perform additional duties as assigned.
  • Associate degree and a minimum of two years related experience or an equivalent combination of education, training, and experience.
  • Effective communication and interpersonal skills.
  • Familiarity with creating, running, and reading reports.
  • Experience with Microsoft Office programs including Outlook, Excel, Word, and PowerPoint.
  • Ability to enter and maintain data in a Customer Relationship Management (CRM) or similar relational databases.
  • Strong organizational skills and the ability to coordinate work priorities, demonstrate initiative, efficiency and follow through with minimum supervision.
  • Proven ability to manage multiple tasks with attention to detail.
  • Demonstrated ability to provide superior customer service.
  • Ability to provide effective and accurate written responses to constituent inquiries.
  • Comprehensive research skills.
  • Demonstrated ability to handle confidential matters with discretion.
  • Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds.
  • Previous Admission experience.
  • Comprehensive group insurance plans
  • Wellness programs and incentives
  • Generous paid time off
  • Retirement plans
  • Flexible work schedules
  • Employee and dependent tuition programs for those who qualify.
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