Administrative Assistant II

Universities of Wisconsin•Milwaukee, WI

7d•$20 - $23•Onsite

About The Position

The School of Continuing Education (SCE) is the largest provider of professional development in Southeastern Wisconsin, providing year-round lifelong learning through varied venues, including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our classrooms in downtown Milwaukee and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country. The SCE is looking for an individual to hire as an Administrative Assistant II. This position will work full-time (40 hours per week) onsite at the UWM SCE downtown office. After a probationary period of 6 months, this position will be allowed to work from home one day per week. In conjunction with the program manager, this position is responsible for the success of the supported programs in terms of educational quality and financial outcomes. The position requires contact with prospective students, instructors, vendors, and internal service providers and supports a department and/or manager of a program area under general supervision. The position functions with a good deal of independence in terms of daily activities and decision-making and requires excellent interpersonal communication skills.

Requirements

High school diploma or equivalent
Two years of relevant administrative, customer service, or data entry experience
Proficient in Microsoft Office (Word, Excel) and Outlook, and other web-based software and technologies
Evidence of excellent communication skills, including telephone and email etiquette
Strong interpersonal and customer service skills
Ability to work independently and as part of a team
Flexibility and adaptability in a dynamic work environment
Effective time management and multitasking abilities
Strong problem-solving and critical-thinking skills
Willingness and ability to learn new systems and processes

Nice To Haves

Vocational, college, or university attendance and/or degree
Digital data entry (or equivalent) experience entering data into software and/or relational databases
Previous experience in higher education or adult learning environments
Demonstrated ability to support multiple managers and projects simultaneously

Responsibilities

Coordinate logistics for public, online, and customized programs, including communication with instructors, vendors, and students
Manage scheduling and resource coordination for classroom instruction (in-person and online), events, and departmental operations
Provide technical support for online instruction, including Zoom hosting
Serve as the first point of contact for students, instructors, and the public
Monitor departmental inboxes and respond or route inquiries appropriately
Maintain electronic and physical records in compliance with university procedures
Prepare and distribute communication materials using various technologies (Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision)
Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities

Benefits

UWM offers a comprehensive benefits package and contributes toward the cost of several benefit plans.
Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.

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