Administrative Assistant II - Neuro Institute

Cleveland Clinic

3d • Hybrid

About The Position

Join Cleveland Clinic’s Neurological Institute and become a part of one of the most respected healthcare organizations in the world. This center is known for being a leader in treating and researching the most complex neurological disorders and advancing innovations in neurology. Now, the Neurological Institute is expanding with a new state-of-the-art facility which will include additional operating rooms and ambulatory, infusion, imaging, EMG and sleep and brain study services. Come take an active role in the next wave of transformative care, here at Cleveland Clinic. The Administrative Assistant II role supports five providers and serves as the primary point of contact for patients. Key responsibilities include answering patient calls, managing refill requests, addressing patient questions, supporting provider calendars, tracking requests and vacation time, and submitting reimbursements and expense reports. The position also processes fax requests, prepares FMLA and disability forms for clinical teams, and manages MyChart refill requests to ensure all patient inquiries are handled accurately and in a timely manner. Strong administrative and office skills are essential, along with excellent customer service. Epic experience is preferred but not required, as training will be provided. A caregiver in this position works Full-time (40 hours)/Days 8:00am—5:00pm (flexible) M-F. After 90 days, the role is hybrid 3 days in office, 2 days at home.

Requirements

• High School Diploma or GED
• Three years of office experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)

Nice To Haves

• Associate’s Degree
• Typing proficiency of 35 wpm with accuracy
• Epic experience

Responsibilities

• Manage and prioritize multiple assignments simultaneously and effectively.
• Act as a liaison between internal and external customers by greeting customers, answering, and triage phone calls.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provide coverage of other areas such as front end, point of service and registration.
• Coordinate management functions and assist in special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees