ADMINISTRATIVE ASSISTANT I - 79010872

State of Florida • Tallahassee, FL

1d

About The Position

The Administrative Assistant I provides administrative support to the Office of the General Counsel's Service of Process Unit and works under the direction of the lead administrative assistant for the work unit and the Agency Clerk for the agency.

Requirements

• Knowledge of administrative principles and practices.
• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of research techniques.
• Knowledge of the methods of data collection.
• Ability to communicate effectively both verbal and in writing.
• Ability to prepare correspondence and administrative reports.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to use problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to work cooperatively as a member of a team.
• Ability to organize and maintain filing systems.
• Ability to use a computer, other office machines, and software necessary to enter, retrieve, and manipulate data.
• Ability to maintain the confidentiality of information.
• Must have a high school diploma or equivalent.
• Must have a minimum of one year administrative, clerical, or legal secretarial experience.

Responsibilities

• Prepares and serves administrative complaint packages through regular U.S. mail, certified mail and hand service related to licensed professional and/or unlicensed individual for 19 different professions regulated by the Department.
• Prepares the administrative packets, emails, certified and regular U.S. mail receipts and labels with proficiency, timeliness, and accuracy.
• Enters status codes and notes in Versa Regulation and OnBase case management systems.
• Tracks and monitors the cases for transition to legal through the receipt of the executed election of rights form; returned certified and regular mail packages, emails, and the daily AC Mailed Follow-up Report.
• Request hand-service when service of the administrative complaint by e-mail, regular U.S. mail and/or certified mail has been unsuccessful.
• Responds verbally and in writing to inquiries from licensees, attorneys, investigators, and public concerning Department’s complaint resolution and service of process procedures.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED