Administrative Assistant & Front Office Specialist

Unparalleled Preparatory Academy•Pflugerville, TX

1d•Onsite

About The Position

Unparalleled Preparatory Academy (UPA) is a mission-driven learning community redefining education through career immersion, design thinking, leadership development, and real-world application. We believe excellence is intentional—and every team member plays a critical role in student success, family experience, and school growth. We are seeking a highly organized, people-centered Administrative Assistant & Front Office Specialist who thrives in a fast-paced school environment and brings both operational strength and enrollment-focused customer service to the front office. Primary Purpose This role serves as the front-line hub of school operations and family engagement. The Administrative Assistant & Front Office Specialist ensures smooth daily office functions while supporting enrollment growth by guiding families through the application and enrollment process from first inquiry to completion. The ideal candidate is energetic, detail-oriented, responsive, and confident—someone who can manage multiple priorities, close communication loops, and represent UPA with professionalism and warmth at every interaction.

Requirements

High school diploma or GED required
Must pass a fingerprinting background check (non-refundable fee approximately $50)
4–6 years of administrative, front office, or office support experience
Strong organizational, communication, and interpersonal skills
Sales-minded approach to follow-up, responsiveness, and closing enrollment tasks
Professional, warm, and confident front-facing presence
Ability to manage multiple priorities with accuracy and urgency
Proficiency in office software, email, spreadsheets, and school systems
Self-directed, solutions-oriented, and comfortable working independently
Commitment to high expectations, accountability, and continuous improvement

Nice To Haves

Bachelor’s degree preferred
Experience in customer service, sales, or enrollment-related roles strongly preferred
Prior experience in a school, nonprofit, or mission-driven organization is a plus

Responsibilities

Manage daily front office operations to ensure an organized, welcoming, and high-functioning school environment
Provide administrative and clerical support to school leadership with minimal supervision
Serve as the primary point of contact for students, families, staff, and visitors (in person, phone, and email)
Handle confidential information with discretion, professionalism, and integrity
Prepare, organize, and maintain records, reports, correspondence, and filing systems
Manage office calendars, schedules, meetings, interviews, and schoolwide events
Support purchasing, payment processing, inventory management, and office supply ordering
Track attendance, timekeeping, and administrative documentation as assigned
Act as a welcoming ambassador for UPA, creating strong first impressions for prospective families
Manage inbound enrollment inquiries via phone, email, and in-person visits
Follow up consistently with prospective families to close application and enrollment loops
Schedule and support school tours, open houses, and enrollment events
Maintain accurate enrollment records and track prospective family communication
Support application completion, document collection, and enrollment timelines
Collaborate with leadership to improve enrollment systems, workflows, and family experience