Administrative Assistant / Customer Service Representative (CSR)

JF Plumbing & Heating • Owings Mills, MD

62d • $20 - $25

About The Position

This role includes general administrative support and customer service responsibilities. You’ll be the friendly voice our customers hear when they call and the organizational backbone supporting daily office operations. The ideal candidate is proactive, tech-savvy, and eager to be part of a collaborative team.

Requirements

• Previous experience in customer service or administrative support (1+ year preferred)
• Strong verbal and written communication skills
• Comfortable using scheduling software, email, and CRM platforms
• Detail-oriented and highly organized
• Ability to multitask in a dynamic office environment
• Positive attitude and team-oriented mindset

Nice To Haves

• Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus

Responsibilities

• Assist with day-to-day office operations (filing, organizing, ordering supplies)
• Manage incoming and outgoing mail and packages
• Support billing, invoicing, and data entry tasks
• Help maintain documentation for technicians and compliance records
• Assist with HR or marketing tasks as needed (depending on skillset)
• Answer incoming calls and emails professionally and promptly
• Schedule appointments and dispatch service technicians
• Provide information about services and address customer inquiries
• Follow up with customers post-service to ensure satisfaction
• Maintain accurate customer records in our CRM system

Benefits

• Competitive hourly wage or salary (based on experience)
• Paid holidays and vacation
• Health insurance options
• Opportunities for professional growth and advancement
• Supportive and friendly team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed