Administrative Assistant & Customer Service Rep

Edgetch HVAC Services • Tallahassee, FL

2d

About The Position

The Customer Service Representative supports production by acting as a liaison between production and customers using extensive customer contact and interaction, translating customer job specifications into production department instructions, invoicing accounts, and gathering specifications for bids.

Requirements

• A minimum of 2 years combined education or experience working in printing/graphic arts industry is required
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook are required
• Able to read, speak and hear clearly
• Able to speak, read and write effectively in English
• Able to present information, ask questions, and respond to questions from supervisors and coworkers

Nice To Haves

• An understanding of the printing production processes from design through delivery is highly desired
• Familiarity with printing MIS (such as Monarch, Prograph, Hagen, Logic, and Pace) is a plus

Responsibilities

• Supports production by acting as a liaison between production customers
• Contacts and interacts with customers on a daily and extensive basis
• Translates customer job specifications into production department instructions
• Invoices accounts
• Gathers specifications for job bids
• Manages key accounts
• Enters orders and follows up with both internal and external customers
• Defines production job specifications from Prepress through Shipping
• Analyze data, production coordination, and account reconciliation

Benefits

• Medical, dental and vision insurance
• flexible spending account (FSA)
• paid time off (PTO)
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed