ADMINISTRATIVE ASSISTANT 3

Arizona Department of Administration•Phoenix, AZ

14d•$18•Onsite

About The Position

ARE YOU READY TO WORK FOR AN EXCEPTIONAL STATE AGENCY THAT WORKS TO PROTECT THE LIFE, HEALTH AND WELFARE OF THE EMPLOYEES IN THE STATE OF ARIZONA? APPLY WITH US! THE INDUSTRIAL COMMISSION OF ARIZONA (ICA) IS COMMITTED TO THE HIGHEST STANDARDS OF COMPLIANCE, DEMONSTRATING LEADERSHIP IN ALL AREAS, AND TEACHING AND WORKING WITH EMPLOYERS AND EMPLOYEES TO MAKE THEM SUCCESSFUL. A THRIVING WORKFORCE IN ARIZONA IS WHAT WE STRIVE FOR AND WORK TOWARDS EACH DAY. ADMINISTRATIVE ASSISTANT 3 Job Location: Ombudsman Divison 800 W. Washington ST Phoenix, AZ 85007 HOURLY RATE: $17.60 GRADE: 17 CLOSING DATE: APRIL 9, 2026 Job Summary: The Administrative Assistant is responsible for providing secretarial/office support to the Ombudsman Division.

Requirements

Knowledge in Commission computer system.
Knowledge in Ombudsman Division purposes, goals, organization, workflows, equipment, and processes, including administrative and office procedures.
Knowledge in concepts, terminology, principles, and procedures related to state law pertaining to workers’ compensation.
Knowledge in Internet Search Engines, social media and Government websites.
Skills in Teamwork.
Skills in Planning/organization, multi-tasking, and time management.
Skills in Clear and concise oral and written communication, including attention to detail.
Skills in Use of computers and other technical devices/programs/software.
Skills in Problem-solving, ingenuity, and decision-making.
Skills in Interpersonal communication and mentoring.
Skills in Conducting web engine, social media, and government website searches.
Skills in Bilingual-Fluent in English and Spanish.
Ability to Interact professionally with a diverse group of clients, coworkers, and the public.
Ability to Display courteous, ethical, and professional behavior.
Ability to Exercise good judgement in making decisions.
Ability to Multi-task, prioritize, adapt to changing circumstances, and follow instructions.
Ability to Maintain emotional control and work under pressure.
Ability to Effectively manage various assignments and work in a fast-paces environment.
Ability to Coordinate work with administrative support staff and investigators within the Legal Division.
Ability to Proofread and ensure accuracy and quality work.
Ability to Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.
Ability to Gather and decipher information obtained from research to determine whether a business is operation with employees.
Ability to Read, write, and speak English and Spanish sufficient to assist claimants.

Nice To Haves

Bi-lingual English/Spanish Speaking

Responsibilities

This position provides specialized secretarial/administrative support requiring knowledge of procedures, forms, and documents and a moderate degree of secretarial/administrative support skills to the Ombudsman Division; prepares a variety of correspondence and other documents using technical knowledge and expertise; completes correspondence/notices/forms from marginal notes, verbal and written directions; creates, processes, updates, and maintains Ombudsman files; assists Ombudsman and Assistant Ombudsman as needed, with scheduling and tracking of deadlines and other events.
Ensures secretarial/administrative activity is performed thoroughly, professionally, in a timely manner, and in accordance with applicable laws; generates high-quality work product.
This position will be responsible for screening and handling a wide variety of telephone calls and mail. In addition, this position will confer and collaborate with representatives from other divisions of the Commission and members of the public to acquire and give information requiring minimal judgement or discretion regarding general questions posed.