Administrative Assistant 2, UNLV Enrollment Management - Campus Relations and Visitor Experience [R0150449]

University of Nevada Las Vegas•Las Vegas, MD

About The Position

The Office of Enrollment Management welcomes applications for the Administrative Assistant 2. position. The Administrative Assistant 2 (II) supervises and trains student employees in support of daily service center operations. Responsibilities include assisting with recruitment and hiring, providing daily guidance and mentorship, managing schedules, and conducting performance evaluations to promote professional development and excellent customer service. This position develops and maintains training programs, materials, and best practices, and provides backup support for call and chat operations by responding to inquiries, monitoring queues, and updating scripts and FAQs to ensure accurate and efficient service delivery. The role also leads the tracking and analysis of service center metrics to identify trends and improve team performance and the visitor experience. In addition, the Administrative Assistant II manages Admissions print and promotional inventory, overseeing mailing requests and weekly fulfillment to support recruitment and outreach efforts.

Requirements

Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience as described above.

Responsibilities

Supervises and trains student employees in support of daily service center operations.
Assists with recruitment and hiring.
Provides daily guidance and mentorship.
Manages schedules.
Conducts performance evaluations to promote professional development and excellent customer service.
Develops and maintains training programs, materials, and best practices.
Provides backup support for call and chat operations by responding to inquiries, monitoring queues, and updating scripts and FAQs to ensure accurate and efficient service delivery.
Leads the tracking and analysis of service center metrics to identify trends and improve team performance and the visitor experience.
Manages Admissions print and promotional inventory, overseeing mailing requests and weekly fulfillment to support recruitment and outreach efforts.