Assistant Director, Enrollment Management

Loyola Marymount University•New York, NY

About The Position

Reporting to the Director of Student Support and Retention, the Assistant Director plays a key role in advancing Enrollment Management’s retention initiatives, with a focus on supporting at-risk continuing students facing barriers to degree progression and completion. They will lead proactive initiatives such as targeted outreach campaigns and data-informed communication, as well as responsive support for students referred by faculty, advisors, or campus partners. The Assistant Director will also support students returning to the University through leave of absence or readmission processes, ensuring a smooth and well-supported transition. The role requires a student-centered approach and close collaboration across the University to help students overcome barriers and navigate institutional systems.

Requirements

Typically a Bachelor's degree is required; a Master's degree is preferred.
Minimum Three years of experience in university admission, financial aid, or other area of higher education.
Ability to use superior judgment, sensitivity and discretion.
Exemplary communication and interpersonal skills (both written and oral).
Highly developed organizational and leadership skills, and attention to detail, with an ability to work independently in a fast-paced environment.
Demonstrated computer and technical competency.

Nice To Haves

Master's degree

Responsibilities

Identifies at-risk continuing students and determines appropriate outreach procedures to facilitate retention and success.
Partners closely with the Office of the Registrar and Financial Aid, among other key units, to address identified student challenges.
Collaborates with the University’s academic colleges and schools on outreach to at-risk continuing students and students who have a cancelled degree application.
Identifies gaps in services based on best practices in retention from an Enrollment Management perspective.
Track student progress and engagement using institutional systems; analyze trends to inform outreach and communication strategies.
Counsels returning undergraduate LMU students on the return from leave of absence and re-admissions processes.
Process and evaluate the applications for students returning via readmission, in collaboration with campus constituents.
Formalize and implement the on-boarding processes for returning students by creating a personalized checklist or portal.
Demonstrates a high level of commitment to customer service.
Performs other related duties.