Administrative Assistant 1 (AA1) - Bellingham

State of Washington•Bellingham, WA

35d•Onsite

About The Position

The Department of Children, Youth, and Families (DCYF) is seeking an Administrative Assistant 1 (AA1) to join our team in Region 3, Bellingham. This position provides support to Social Service Specialists, Supervisors, and community partners in the Bellingham Field Office. Our ideal candidate excels in a fast-paced environment, thrives in multitasking, and effectively manages work priorities and deadlines. If this sounds like you and you're looking for an opportunity for professional growth and development in a clerical role, apply today! Within DCYF, this detail-oriented position involves a range of complex clerical tasks, routine duties, and recurring responsibilities. Multi-tasking, managing work priorities, meeting deadlines, and covering for other positions in the unit is an aspect of the job. This clerical position will provide service for our staff members, community members, and the public who come into the office. This position will assist in a variety of tasks, which have a strict timeline for processing. This position exercises specialized knowledge of DCYF programs and requirements, and exercises independent judgment in resolving written communication and clerical issues with discretion. This position will need to learn many different tasks and ensure all tasks are processed correctly without mistakes. This position is expected to work with other clerical staff and will assist others when needed; clerical staff will be cross-trained to ensure timelines are met. Assisting each other with training methods will be expected of all administrative support staff. This position reports directly to the Office Manager and is expected to maintain confidentiality at all times.

Requirements

High school diploma (or GED) and one year of office experience requiring keyboarding or typing.
Equivalent education and experience totaling one year of office/clerical, secretarial, bookkeeping, accounting, or general administrative work.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Previous experience operating a computer, keyboarding, and utilizing Microsoft Office products.
Previous experience drafting, editing, and sending electronic correspondence.
Previous experience researching and navigating internet browsers.
Previous experience editing, proofreading, and drafting memos and other forms of written documents.
Previous experience prioritizing multiple assignments in an office environment.
Previously demonstrated ability to effectively communicate with management, peers, clients, and the public.
Previously demonstrated ability to work effectively in a diverse and fast-paced environment.
Previously demonstrated ability to process high levels of customer service skills.
Previously demonstrated ability to operate vehicles for maintenance/repair transport.
Previously demonstrated ability to handle inquiries and complaints promptly and professionally.
Previously demonstrated ability to maintain confidentiality in all aspects of the job.

Responsibilities

Provide reception duties for DCYF.
Screen calls and visitors.
Maintain office procedures, standards, priorities, and deadlines while coordinating office operations.
Apply knowledge of various DCYF regulations, rules, policies, and procedures.
Provide internal and external customer service to a diverse population.
Communicate verbally and in writing with customers, answer inquiries, and provide information to internal and external customers.
Create, edit, and review correspondence.
Data entry into Famlink - uploads and enters Whatcom County Court Order and miscellaneous documents.
Car Facilitator - maintain vehicle fleet maintenance, including driving vehicles for service, repair, and cleaning.
Data entry into Excel, background checks, and other programs.
Process medical billings received for children in care.
Troubleshoot standard office equipment such as multi-function device scanner, copier, fax machine, scan postage machine, and other office equipment.
Maintain electronic files and/or logging systems for databases.
Provide back-up to other Administrative Assistants.