Administration Receptionist

Epworth Children's Home•Columbia, SC

3d•Onsite

About The Position

For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina. Summary Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel by performing the following duties

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Reads and comprehends simple instructions, short correspondence, and memos
Writes simple correspondence
Presents information in one-on-one and small group situations to customers, clients, and other employees.
Applies common sense understanding to carry out detailed, but uninvolved, written and/or oral instructions
Deals with problems involving a few concrete variables in standardized situations.
Excellent interpersonal skills
Welcoming demeanor that is non-threatening to children
Demonstrates the ability to learn and to practice teamwork; patient and compassionate
Understands and respects the necessity for confidentiality
Positive and calm presence in all situations
Organized with an attention to detail
Excellent communication skills in written and verbal form
Three to six months related experience and/or training and high school diploma required; or equivalent combination of education and experience.
Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church.
Must be able to pass standard background checks, including drug screen, employment physical, SLED, DSS Central Registry, and Sex Offenders Registry.

Responsibilities

Retrieve messages from voice mail and forwards to appropriate personnel.
Answer incoming telephone calls, determine purpose of calls, and forward calls to appropriate personnel or department.
Take and deliver messages or transfers calls to voice mail where appropriate personnel are unavailable.
Answer questions about organization and provides callers with address, directions, and other information.
Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitor visitor access and issue passes when required.
Update appointment calendars.
Receive, sort, and route mail; maintain and route publications.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Take payments for services and products.
Order, receive, and maintain office supplies.
Create and print fax cover sheets, memos, correspondence, reports, and other documents.
Perform other clerical duties such as filing, photocopying, collating and providing support to the staff as requested.