Ad Revenue Operations Lead
About The Position
We are looking for an Ad Revenue Operations Lead to serve as the bridge between our Ad Operations and Finance organizations. As we scale rapidly, we need a builder who can align our Ads and Finance teams, ensuring our Order-to-Cash processes are as advanced as our recommendation algorithms. This role is a 60/40 split between Revenue Operations and Ad Operations. You will own the financial integrity of our ad business—managing billing, collections, and month-end accuracy—while providing hands-on operational support for onboarding and tickets. Crucially, you will partner with Product and Engineering to automate these workflows, moving us away from manual spreadsheets and toward scalable solutions.
Requirements
- Experience: 4+ years in Revenue Operations, Ad Operations, or Finance at a high-growth tech company.
- The "Bridge" Profile: You are fluent in both "Ops" (speed, execution, solving tickets) and "Finance" (risk, control, accuracy).
- Builder Mentality: You don't just follow a process; you break it down and rebuild it better. You hate manual work and constantly look for ways to automate it.
- Accuracy Obsessed: You strive for objective truth in the numbers and have zero tolerance for "fluff" or inaccuracy.
- Technical Aptitude: Strong proficiency in Excel/Sheets is a must. Experience with SQL, Salesforce, or Netsuite is highly preferred.
Responsibilities
- Billing Excellence (EOM Read-Out): Lead the monthly billing cycle and finance read-out. Provide Finance with pristine billing data and act as the primary escalation point for reconciliation.
- Collections Strategy: Partner with the team to drive collections and manage the dispute resolution process. Implement clear SOPs for failed payments and claims to minimize bad debt.
- Ad Credit Distribution: Manage the operational review and distribution of ad credits, ensuring strict adherence to financial thresholds and audit requirements.
- Data Integrity: Ensure every client transaction is correctly recorded to enable downstream automation and accurate reporting.
- Collections Strategy: Partner with the team to drive collections and manage the dispute resolution process. Implement clear SOPs for failed payments and claims to minimize bad debt.
- Ad Credit Distribution: Manage the operational review and distribution of ad credits, ensuring strict adherence to financial thresholds and audit requirements.
- Data Integrity: Ensure every client transaction is correctly recorded to enable downstream automation and accurate reporting.
- Onboarding Verification: Act as the operational gatekeeper for new partners; manage onboarding verification and document checks until automated product solutions are fully deployed.
- Ticket Resolution: Provide hands-on support for ad tickets. You will troubleshoot issues directly to maintain seamless operations and partner satisfaction.
- Trust & Safety Collaboration: Work closely with Trust and Safety teams to ensure platform safety during the onboarding and ticket resolution process.
- Build vs. Buy: Work with Product Managers and Engineers to transition manual "check-point" tasks into automated workflows. You will identify the friction points in the 60/40 split above and help build the product features that replace them.
- Operational Feedback Loop: Translate manual operational pain points into clear requirements for the Product team.
Benefits
- Health, dental, and vision care for you and your family
- Top-tier 401(K) plan with company matching
- Paid time off and paid holidays
- Paid parental leave
- FSA and commuter benefits programs
- Team activity budget
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
