Ad Operations Manager

SuperAwesome • New York, NY

12h

About The Position

SuperAwesome is seeking an Ad Operations Manager to drive the execution of paid media campaigns. This role is central to the campaign lifecycle, focusing on global delivery, yield, and performance across web and app environments. The manager will be responsible for programmatic campaigns from setup to completion, ensuring client promises are met. The ideal candidate is a natural problem-solver with critical thinking skills, passionate about finding efficient work methods. This role involves acting as a key operational partner to Account Management, Sales, Product, and Engineering, driving results within the programmatic kid-safe ecosystem.

Requirements

• 2–3 years of experience in digital ad operations, with hands-on experience focused on programmatic advertising.
• Strong experience trading or managing campaigns within major DSPs (e.g., DV360, The Trade Desk, or Beeswax), understanding standard optimisation levers and their impact.
• A naturally inquisitive and analytical mindset. You don't just follow the steps; you ask why, and you have a strong aptitude for untangling complex operational issues.
• Strong working knowledge of VAST/HTML5 formats and experience working with 3rd party tag vendors (e.g., DCM, Innovid, Moat, IAS).
• High proficiency in Excel/Google Sheets, with the ability to pull, manipulate, and interpret data to inform campaign optimizations.
• An obsessive eye for detail and a track record of delivering multiple complex projects from inception to completion.
• Clear, collaborative communication skills, with the ability to explain technical operational concepts to non-technical stakeholders (like Sales and Account Management).

Responsibilities

• Execute the testing, pacing, and delivery of managed campaigns buying programmatically (using platforms like Beeswax and Google Ads).
• Monitor and manage campaign performance and delivery, ensuring we hit client KPIs while maintaining financial margin and gross profit goals.
• Monitor daily campaign pacing and performance; proactively identify when a strategy is no longer effective, call out when things go wrong, and pivot to apply effective, data-driven solutions.
• Act as the first line of defense for campaign issues. Apply critical thinking to troubleshoot ad tech nuances, ad format capabilities, and programmatic delivery issues, looking beyond surface-level symptoms to find root causes.
• Proactively identify manual, repetitive tasks within your day-to-day workflows. Bring fresh ideas to the table and collaborate on department projects aimed at automating and streamlining Ad Ops infrastructure.
• Collaborate with Engineering and Product teams to test new ad tech features, marketplace connections, publishers, and verification partners.
• Partner with Account Managers to translate client briefs into actionable campaign setups. Provide operational input and inventory forecasting to the Sales team for upcoming proposals.
• Invest in building trust with all colleagues. Work to agreed goals and deal with challenges in a responsive, constructive way when interfacing with external vendors or internal teams.

Benefits

• 20 days holiday + 10 public holidays + Winter Break.
• Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.
• 30 day sabbatical for employees who have reached 7 years tenure.
• Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2,000 funded HSA. Also, up to 65% employer contribution for family plans.
• Dental & Vision Plans through MetLife, fully funded for you and your family.
• 401k with Vanguard with SA Safe Harbor contribution up to 4%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees