Acute Support Partner - Boston, MA

Gather Health•Brockton, MA

12d•Onsite

About The Position

This clinic-based role will include responsibilities for reducing unnecessary hospital utilization by providing proactive outreach to patients and triaging incoming clinical concerns. training our clinical staff, comprised of Medical Assistants (MAs), Emergency Medical Technicians (EMTs), and Paramedics, in addition to process development. Some of the day-to-day duties will include but are not limited to: Support Acute Care PCP Address incoming alerts from remote patient monitoring devices and and patient self-reported needs to ensure patients are safe at home Provide telephone calls to patients who have been in the hospital to assess stability and safety upon discharge home and schedule primary care follow up with a Gather team member. Triage intake for incoming patient calls and transfer to next appropriate level of care Review clinical inbox cases as assigned and follow up with patients or Gather team members to address concerns Escalate clinical concerns to medical control provider Additional duties as assigned

Requirements

Medical professional such as Medical Assistant or EMT for minimum of 3 years
Minimum of 1 year of experience with triage intake
Experience working in a fast paced medical practice
Experience with EHRs, preferably Athena, and basic office tools such as email, Outlook calendar, etc.
Strong verbal, written, and reading comprehension skills in English
Ability to work regular office hours Monday through Friday
Ability to work for any employer in the United States
Self-motivated and capable of working independently with moderate supervision
Willingness to work with complex populations to resolve medical issues quickly

Nice To Haves

Proficiency in building processes and improving clinical workflows
Strong prioritization, flexibility, and adaptability skills

Responsibilities

Support Acute Care PCP
Address incoming alerts from remote patient monitoring devices and and patient self-reported needs to ensure patients are safe at home
Provide telephone calls to patients who have been in the hospital to assess stability and safety upon discharge home and schedule primary care follow up with a Gather team member.
Triage intake for incoming patient calls and transfer to next appropriate level of care
Review clinical inbox cases as assigned and follow up with patients or Gather team members to address concerns
Escalate clinical concerns to medical control provider
Additional duties as assigned