Acute Care Supervisor

The Villages Health•The Villages, FL

About The Position

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown. The Acute Care Services Supervisor provides clinical leadership and operational oversight for acute care line of services. This role ensures safe, high-quality, and efficient patient care by supervising clinical staff, coordinating patient flow, supporting interdisciplinary collaboration, and maintaining compliance with clinical standards and regulations. The supervisor serves as a clinical resource, mentor, and advocate for patients, staff, and the organization.

Requirements

Must have a valid Florida Nurse’s License (LPN or RN).
Graduate of an accredited school of nursing.
BLS required, ACLS preferred
Minimum of 3–5 years of nursing experience
1-3 years of supervisory experience in similar clinical setting
IV Certification (for LPNs)
Proficient in use of Microsoft Office applications including Word, Excel, SharePoint and PowerPoint

Responsibilities

Provide clinical oversight to ensure safe, evidence-based nursing care for patients in EZ-Care Clinic
Support staff in managing complex or high-acuity patient situations
Promote patient safety, quality outcomes, and positive patient experiences
Under the direction of Manager of Clinical Training and Acute Care Services- Manage staff, oversee the EZ-Care Weekend Clinic staffing and operations related to the acute care service line for TVH. Hours of operation Saturday 8am-5pm and Sunday 8am-1pm
Manage staffing schedules to ensure adequate coverage for all EZ Care shifts, balancing patient care needs with staff availability
Monitor schedule adherence and make real-time adjustments for absences or surges in patient volume
Collaborate with Triage nurse to prioritize same day appointments
Clearly document all communications and contacts with providers and personnel utilizing standardized documentation requirements, including proper format.
Address operational issues and resolve conflicts in a timely, professional manner
Assist with patient care as needed to maintain operations
Participate in audits, incident reviews, and corrective action planning as necessary
Participate in daily huddles and quality/ safety initiatives; contribute to workflow improvements
Participate in various training initiatives as directed by the Manager of Clinical Training and Acute Care Services.
Other duties as assigned.