Operations Supervisor - Acute

SummitStone Health Partners • Fort Collins, CO

12d • $24 - $34 • Onsite

About The Position

Responsible for overseeing day-to-day operations of SummitStone clinics to ensure the successful delivery of administrative, clinical, and medical service lines. The Operations Supervisor provides leadership and development opportunities for operations team members and serves as a resource and role model for all staff members.

Requirements

• High school diploma or completion of G.E.D. required
• More than two years of experience in a related position in healthcare or behavioral healthcare operations are required
• More than one year of experience providing direct supervision to staff or overseeing a team required
• Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required
• CPR and First Aid certifications may be required at some locations

Nice To Haves

• More than three years of experience in a customer-service or client-facing position preferred
• Experience with high acuity care, desirable
• Bilingual/bi-cultural preferred

Responsibilities

• Supervise, develop, and foster team values with staff; recognize and reward staff as appropriate, act as a role model, provide support, identify development opportunities, and remove barriers.
• Acts as a subject matter expert and super-user for client registration, insurance, and scheduling workflows. Takes responsibility for maximizing clinic capacity by identifying scheduling gaps and developing solutions to improve the client’s experience.
• Provides ongoing education and training for all team members, ensuring employees meet all competency requirements, including customer service expectations and all relevant policies. Creates and maintains existing training materials
• Acts as a subject matter expert for CPI and de-escalation techniques. Guides and leads staff through crisis management while upholding agency values and established processes. Train direct reports on crisis intervention protocols and ensure that the best practice protocols are being followed in response to crisis incidents.
• Prepares monthly staffing schedules for all employees and ensures all areas have adequate coverage for each shift every day. Reviews and approves staff timekeeping on a daily basis for direct reports

Benefits

• Medical, dental, and vision coverage — including options for eligible dependents
• Mental health and wellness resources
• Short-term and long-term disability insurances
• Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees