Activity Coordinator

Corporate Office • Bedford, PA

4d • Onsite

About The Position

We are seeking a professional and friendly Spa Activity Coordinator to provide exceptional service and hospitality to all hotel guests.

Requirements

• High school graduate or equivalent.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively and work as a Team member of the spa.
• Ability to work a flexible work schedule as assigned by management.

Nice To Haves

• Previous experience in customer service preferred.
• Computer knowledge and POS experience preferred.
• Previous experience in retail sales preferred.

Responsibilities

• Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests.
• Responsible for multi-tasking in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position.
• Responsible for maintaining, securing, and documenting shift audit form of allotted bank.
• Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy.
• Responsible for checking in appointments following the established protocol.
• Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique.
• Responsible for assisting guests within the Springs Eternal Spa Boutique.
• Responsible for assisting the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery.
• Responsible for mailing retail items to guests utilizing established protocols.
• Knowledgeable about all service treatments offered as well as seasonal treatment promotions.
• Responsible for coordinating and booking of spa services for single guests and group bookings.
• Responsible for giving facility tours to prospective clients.
• Responsible for keeping the Front Desk and retail shelving clean and tidy.
• Responsible for keeping the Front Desk and retail area flooring clean and free of debris.
• Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest request

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees