Activities-Reservations Agent - Seasonal

Jay Peak Resort • Jay, VT

27d • $18

About The Position

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading. The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to use multiple property software programs to successfully complete guest needs.
• Professional customer service/communication skills & telephone etiquette.
• Ability to retain and explain details patiently to callers.
• Ability to learn and work with GDS Providers.
• Must be willing to adapt to constant changes in a fast-paced environment.
• Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training).
• Sales skills and good customer service manner.

Responsibilities

• Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.
• Answers incoming calls for Resort Activities Center.
• Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations.
• Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.
• Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.
• Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.
• Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.
• Maintain current knowledge of lodging specials, sell rates & Resort events.
• Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
• Maximize potential room revenue by following specified selling guidelines.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

Benefits

• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees