Activations Agent
About The Position
At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and cheerful environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be. Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience. Why Team Members Like Working For Us: Driven base pay plus monthly performance incentives Day One Team Member Benefits Daily Pay option Sundays Off, Only Limited Saturdays Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Discounted Hilton hotel rates worldwide! Recognition Programs and Rewards 401(k) program with company match Employee stock purchase program Tuition reimbursement program Schedule Details: Our Activations department works Monday-Friday. Sundays Off. Saturdays and Holidays are based on business needs. We have 3 shifts available to choose from. AM - (9 am - 5 pm) MID - (11am - 7pm), and PM - (1:30pm - 9:30pm) Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am - 5:00 pm Monday through Friday.
Requirements
- High School Graduate/GED
- A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
- 2 years or more of strong customer service experience.
- Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
- Ability to multitask and work in a fast-paced workplace
Nice To Haves
- Timeshare/hospitality background preferred but not required.
- Prior experience in a phone Inbound or Outbound Call Center Environment preferred, but not required
Responsibilities
- Give the best guest experience that falls in line with our Mission, Vision and Values.
- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
- Meet performance standards for department metrics
- Sales skills required for the reselling/upselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Efficient in using multiple computer systems.
- Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet
Benefits
- Driven base pay plus monthly performance incentives
- Day One Team Member Benefits
- Daily Pay option
- Sundays Off, Only Limited Saturdays
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Discounted Hilton hotel rates worldwide!
- Recognition Programs and Rewards
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
