Activation Client Specialist

Conservice • Logan, UT

9h • $17 • Hybrid

About The Position

Activation Client Specialists coordinate with clients and the appropriate
parties to make for a smoother utility activation or deactivation process. You
will field questions and issues from clients, then research the appropriate
response or action. You will coordinate between the client, team members, and
utility providers or tenants, to work out a solution. Your ability to build
strong relationships with clients will be a direct reflection of how they view
the company. Come join a successful team dedicated to quality work and true
client satisfaction. Phone use in this position is about 75% of the workday.

Nice To Haves

• Approachable and able to work with a team
• Clear and professional written and verbal communication
• Manage and prioritize workload for yourself
• Composed and effective during high-stress situations

Responsibilities

• Research and respond to all direct correspondence with the clients that are sent.
• Researching and Resolving Activation delays, Disconnects, and Client requests.
• Coordinate conversations between clients and team members.
• Responsible for calling and responding to direct calls from Utility Coordinators.
• Research and document client disconnects
• Providing a high-level summary of the disconnect and resolution.
• Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees