Activation Specialist

RealWork•Austin, TX

About The Position

We’re seeking a dynamic and customer-focused Activation Specialist to serve as the dedicated point of contact for new customers during their first 90 days with RealWork. In this role, you will guide customers through onboarding, deliver tailored training sessions, and ensure they are set up for success in using the RealWork platform to grow their business. Your goal is to turn new customers into confident, engaged users who fully understand the value of RealWork and are excited to continue their partnership with us.

Requirements

A genuine enthusiasm for helping customers succeed, especially through phone-based support and training
2+ years of experience in customer success, account management, or sales, with a strong focus on phone-based interactions
Exceptional communication skills, both verbal and written, with the ability to clearly explain complex concepts in a friendly and accessible way
Highly organized, detail-oriented, and capable of managing multiple tasks and priorities simultaneously
Quick to learn new technologies and adaptable in fast-paced environments; able to assess situations and identify efficient, effective solutions
A strong team player who thrives in collaborative environments and is committed to shared goals

Nice To Haves

Experience managing a high volume of customer interactions across phone, email, and text channels preferred

Responsibilities

Act as the primary point of contact for new customers during their 90-day onboarding period.
Deliver personalized training sessions and walkthroughs of the RealWork platform.
Educate customers on best practices for using RealWork to: Expand their online presence Reach new customers Increase business and improve their bottom line
Develop a deep understanding of each customer’s goals to provide relevant and strategic recommendations.
Proactively monitor customer engagement and adoption, offering support and encouragement to drive platform usage.
Troubleshoot issues and coordinate with internal teams to ensure timely resolutions.
Document customer interactions and feedback to inform continuous improvement.
Work collaboratively with Sales and Product teams to deliver a seamless customer experience.
Help drive customer renewals and long-term engagement through effective onboarding.
Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
Gain a broad knowledge of our products to answer a wide variety of customer questions
Use excellent communication skills to establish a conversational rapport and quickly determine customer needs