Action Care Coordinator (Administrative Support, Complex Rehab)
About The Position
About Action Seating & Mobility Action Seating & Mobility is a leading Complex Rehabilitation Technology (CRT) provider dedicated to improving quality of life through customized mobility solutions. With six offices and a growing team of professionals, we pride ourselves on collaboration, patient advocacy, and excellence in service delivery. Position Overview The Action Care Coordinator (ACC) plays a vital administrative role supporting patient care, documentation, and communication across departments. This position ensures accurate information flow between patients, clinicians, ATPs, billing, and customer service. Ideal candidates are detail-oriented, adaptable, and motivated to help others in a purpose-driven healthcare environment.
Requirements
- High School Diploma or GED required; Associate degree preferred.
- Minimum one year of office or healthcare administrative experience preferred.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry accuracy.
- Strong organizational and multitasking skills; ability to manage changing priorities.
- Excellent communication, phone etiquette, and teamwork skills.
- Demonstrated ability to maintain confidentiality and comply with HIPAA standards.
- Professional demeanor and dependable work ethic.
Nice To Haves
- Associate degree preferred.
- Minimum one year of office or healthcare administrative experience preferred.
Responsibilities
- Collect, verify, and maintain accurate patient data including demographics, insurance, physician, and therapist information in compliance with HIPAA.
- Manage and update patient tracking logs to monitor workflow and case status.
- Follow up with physicians, therapists, ATPs, and billing staff to prevent delays.
- Process incoming paperwork, route documents appropriately, and assist with chart audits.
- Support customer service and reception areas as needed by answering phones and greeting clients.
- File and retrieve patient charts securely; ensure confidentiality at all times.
- Contact clients to confirm receipt of equipment and satisfaction with services.
- Provide administrative assistance to ATPs, billing, and management staff.
- Maintain a clean, organized workspace and attend meetings or trainings as scheduled.
Benefits
- Be part of a mission-driven company that helps improve independence and mobility for patients.
- Learn the clinical and administrative sides of the Complex Rehab industry.
- Collaborate with a supportive team of ATPs, billing, and customer service professionals.
- Enjoy opportunities for growth, competitive pay, and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
