ACH Processing Specialist II

Truist•Wilson, NC

About The Position

Coordinate the timely collection, validation, and distribution of Automated Clearing House (ACH) files utilizing the Bank’s mainframe application, PEP+, to ensure the stability of the Bank’s ACH process and in compliance with National Automated Clearing House Association (Nacha) Rules and federal regulations related to electronic transactions. Provide final resolution for ACH file suspensions and same day exceptions to meet daily processing deadlines. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

High school diploma or equivalent education and ACH file processing experience.
Ability to work irregular hours on short notice to complete end of night processes, and being designated as a “mission critical” teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recover operations.
Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems in a time sensitive/high pressure environment.
Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
Excellent written and verbal communication skills providing the ability to interact with technical support personnel and senior/executive leaders.

Nice To Haves

Associate’s degree in Business Administration.
Accredited Automated Clearing House Professional (AAP) certification.
Supplemental knowledge of Nacha Rules, Bank’s mainframe, Bank’s reports software, and Microsoft Access.
Two years of ACH operations experience.

Responsibilities

Execute complex mainframe batch jobs and setups for collection and distribution of multiple intra-day ACH batch job processing within the PEP+ mainframe application.
Ensure batch jobs sent to Deposits complete timely in order to provide availability of funds throughout the day in compliance with Nacha Rules and federal regulation.
Meet established daily deadlines for window processing, balancing, and transmission to the ACH network operators.
Reconcile/balance activity following each window and at the end of each processing day. Meet scheduled system release time for mainframe application to support completion of the Bank’s end of night processes.
Analyze and disposition ACH file suspensions for internal departments, corporate clients, third party vendors, subsidiaries, and affiliates in accordance to departmental procedures and compliance with the Bank’s ACH risk management policy by working closely with the appropriate credit officers and risk management resources. Document the suspension approval process to ensure proper resolution and audit trail.
Independently resolve various forms of complex ACH exception transactions (e.g. ACH client settlement issues, Rush ACH Same Day File Processing requests, Dormant Deletion Research) requiring extensive research and manual dispositioning within the system to ensure appropriate action and accurate client resolution in accordance with Nacha Rules.
Effectively communicate with external corporate clients, internal departments, and the Bank’s ACH operators (The Clearing House and Federal Reserve Bank) to ensure that all ACH files are received and/or transmitted in a timely manner and discrepancies are resolved on the same day.
Identify file processing problems and begin proper Information Technology (IT) Problem Management escalation processes. Collaborate with management and technical teams through processing resolution.
Reconcile/balance activity following each window and at the end of each processing day. Meet scheduled system release time for mainframe application to support completion of the Bank’s end of night processes.
Maintain extensive and expert knowledge of departmental procedures and ACH Policy in order to act as enterprise-wide second-level support for ACH risk-related questions/exceptions/issues and exception handling with external clients and multiple levels of management, to include senior/executive leaders.
Gather, document, and maintain statistics, records, and reporting related to risk/compliance to support the ACH Policy and assist in establishing quality control standards in order to monitor abnormal production trends and identify potential risks.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

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