ACH Operations Support Analyst

Mitsubishi UFJ Financial Group•Tempe, AZ

1d•Hybrid

About The Position

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Job Description Reporting to the ACH Operation Leader (AVP), the Team Lead will oversee, and support assigned staff while ensuring all functions and activities including origination and receiving processing with exception handling for the ACH line of business is conducted within established quality and productivity standards. This includes process improvements, service-related checker reviews, efficiency initiatives, RCSA control related deliverables, new product/system introductions, and merger related activities. Provide guidance and scheduled staff training to analysts with troubleshooting situations and serve as a primary escalated point of contact in responding to customer service issues and inquiries. Use analytical and operational skills to mitigate risk, analyze and approve transactions resulting in a positive customer experience. Applies subject matter expertise to performing audits, quality control, and/or reporting functions. Ensure Bank policies and procedures are administered properly while initiating the development of methods to increase process efficiency and quality. Identify processing bottlenecks, improvements or changes needed, ensuring efficiency and operational readiness within production. Scope of Responsibility: PRODUCTION MANAGEMENT 40% Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met. Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded. Monitor productivity standards are met. Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units. HUMAN CAPITAL 20% Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork. CUSTOMER SERVICE 20% Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management. Communicating with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints. RISK MANAGEMENT 20% Ensure that all procedures, policies, and controls are consistently followed. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.

Requirements

Communicates effectively
Identifies multiple paths to success through the development of analytical, critical thinking, and decision-making skills
Exercises sound judgement and strives for continuous improvement
Demonstrates optimism, resilience, flexibility, and openness to others' ideas
Learns while doing
Actively listens and asks thoughtful questions
Leverages available technology to achieve efficiency and results
Engages inclusively and with intent
Always acts with integrity
Analytical thinking
Iterative problem-solving
Self-starter and takes initiative
Excellent interpersonal skills
Exceptional understanding of business operations and procedures
Strong research, organizational, and planning skills
Strong project management skills
Bachelor’s degree or equivalent work experience equally preferable.
Undergraduate degree in business, finance, or a related field

Responsibilities

Support the development of long-term organizational strategy and initiatives within the Business Unit
Provide production support with standard ACH task along with research and analyses of operational procedures and process controls.
Present findings, projections, and recommended actions for Operational readiness
Plan, implement, and manage proposed recommendations and projects through change coordination initiative
Monitor and report on projects and initiatives to leadership for review
Support senior executive decision-making processes through change management coordination