Cash Lockbox ACH Analyst

UWM•Pontiac, MI

12d•Onsite

About The Position

The Lockbox Analyst is responsible for the accurate and timely processing, reconciliation, and reporting of mortgage payments received through lockbox services. This role ensures all payments are correctly posted to customer accounts in accordance with company policies and regulatory requirements, working closely with treasury, servicing, and bank partners to resolve discrepancies and maintain high standards of data integrity. This position is 100% on-site in Pontiac, Michigan.

Requirements

Associate’s or Bachelor’s degree in Finance, Accounting, Business, or related field preferred.
2+ years of experience in mortgage servicing, treasury operations, or lockbox processing.
Strong attention to detail and analytical skills.
Excellent organizational and time management abilities.
Proficiency in Microsoft Excel and other MS Office applications.
Working knowledge of lockbox operations and banking systems.
Strong problem-solving skills with a customer service mindset.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Experience working with mortgage servicing systems (e.g., MSP, LoanServ, Black Knight) is a plus.

Responsibilities

Monitor daily lockbox files and validate that mortgage payments have been received and properly processed.
Review and post payments to customer accounts in the servicing system, ensuring accuracy in application (e.g., principal, interest, escrow).
Investigate and resolve payment exceptions, returned items, and misapplied funds.
Reconcile lockbox activity against bank reports and internal accounting records.
Collaborate with IT, treasury, and bank partners to troubleshoot file transmission errors or payment discrepancies.
Research and respond to internal and external inquiries related to payment posting and lockbox exceptions.
Prepare daily, weekly, and monthly reports on lockbox activity, exceptions, and trends.
Ensure compliance with regulatory requirements (e.g., CFPB, RESPA) and internal servicing guidelines.
Recommend process improvements to enhance lockbox efficiency and reduce errors.
Support audits and examinations by providing documentation and explanations of lockbox processes and transactions.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi