ACH Operations Payments Analyst

MUFG•Tampa, FL

1d•$61 - $74•Hybrid

About The Position

Reporting to the ACH Operations Manager (VP), the Payments Analyst is responsible for supporting origination and receiving processing along exception research for the ACH line of business. This support includes change coordination initiatives, system implementations, and product related business requirements to be met. The Payments Analyst is dedicated to fulfilling the expectations and requirements of internal and external stakeholders within production. The analyst is expected to ensure all department work tasks are completed in an accurate and timely manner through the periodic auditing of functional assignments. Supports client service research cases and inquiries to ensure timely, professional, and accurate communication with the Bank's commercial partners. Establish rapport and drive supportive initiatives with internal operations partners to enforce processing workflows and establish any gaps or address identified areas of improvement. Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy. Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact internal and external stakeholders. Interface and problem-solve system applications, technical support, and Incident tickets as they occur. Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed. Schedule: The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday with in-office expectations of 4 days per week.

Requirements

Two or more years of direct operational experience and demonstrated ability to manage workflow in a high volume, deadline driven environment.
Problem-solving and analytical skills along with the ability to handle business functions with minimal support.
Minimum 1 year supporting change initiatives preferably within a financial services environment, or equivalent work experince.
Must be a self-starter and can work independently.
Desire to stay abreast of banking industry trends.
Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
Present findings, projections, and recommended actions for Operational readiness
Manage multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience.
Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process.
This position entails managing ACH operational support duties.
Strong understanding and experience with ACH standard guidelines and NACHA rules are essential and required.
Requires a strong ability to effectively manage standard operating procedures.
Excellent customer service skills with detailed knowledge of bank systems, policies and procedures.
Strong interpersonal, written, and verbal communication skills while demonstrating the ability to organize and prioritize work assignments.
High degree of initiative, delegation, documentation, and follow up skills.
Flexibility and willingness to adjust standard work hours when necessary, according to business need.

Responsibilities

PRODUCTION MANAGEMENT 40%
Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met.
Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded.
Monitor productivity standards are met.
Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units.
HUMAN CAPITAL 20%
Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
CUSTOMER SERVICE 20%
Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers.
Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management.
Communicating with internal and external customers to resolve customer service issues/problems.
Work with management to help resolve customer complaints.
RISK MANAGEMENT 20%
Ensure that all procedures, policies and controls are consistently followed.
Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.
Participate in work unit/RC audits, testing, and business resumption planning and exercises.
Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.
Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
Present findings, projections, and recommended actions for Operational readiness
Manage multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience.
Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process.