ACCRC Business Manager

Virginia Tech • Roanoke, VA

20d • Onsite

About The Position

The business manager provides operational oversight and supervision for client service functions of the Animal Cancer Care and Research Center (ACCRC). Primary focus is ensuring an excellent experience for clients and referring veterinarians in a complex academic medical environment. This position has oversight for all front‑of‑house operations including patient scheduling, managing referrals, patient receiving and discharge, processing client payments, client and referring DVM communications, and call center operations. The business manager also has oversight of all aspects of fiscal management for the ACCRC including accounts receivable, accounts payable, cash controls, accurate client billing, and overseeing the month-end closing process.
The Animal Cancer Care and Research Center, located in Roanoke, Virginia, is a comprehensive cancer care and clinical research center offering integrated services, including medical, surgical, and radiation oncology, and frontline cancer diagnostics and treatment for dogs and cats. The business manager is a critical member of the ACCRC team and supports the mission of providing excellent service to clients who seek clinical care for their animals. The business manager reports to the Chief Medical Officer of the ACCRC.

Requirements

• Bachelor’s degree in business, healthcare administration, communications, or related field, or directly relevant experience may be considered
• Previous experience in client services, human healthcare or veterinary medicine operations, or practice/hospital administration
• Previous experience in a high-volume, client-facing environment involving scheduling and financial transactions
• Prior supervisory experience; strong leadership and team building skills including the ability to motivate, coach and hold staff accountable in a fast-paced environment
• Experience in conflict resolution and dealing with client complaints; managing stressful situations involving angry, grieving, or financially constrained pet owners
• Excellent communication and interpersonal skills; ability to communicate complex information clearly and empathetically to diverse audiences including clients, clinicians, students, staff, and administrators
• Outstanding customer service skills and the ability to manage challenging conversations with composure and professionalism
• Willingness to work on-site in a client-facing environment with frequent interaction with animals and clients
• Willingness to work a flexible schedule as needed depending on staffing and operational needs

Nice To Haves

• Previous experience as a client services manager in a veterinary teaching hospital or veterinary practice
• Familiarity with veterinary hospital information systems (i.e. practice management software, electronic medical records)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees