Accounts Receivable Technician

NWACC

3d • $17

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Accounts Receivable Technician position reports to the Manager Treasury Services and is a back-up to the cashier's position and the Assistant Manager position. The Accounts Receivable Technician will set up contracts for students that have a Sponsor paying for Credit Students and Workforce Development classes for their tuition and fees. Process student payments, handle student billing and all aspects of collections in an accurate manner. Performs Sponsor maintenance and billing for non-student accounts receivable. This position also performs other duties to ensure the smooth operation of the Treasurer’s Office on an as needed basis.

Requirements

• The formal education equivalent of an Associates degree
• Two years of experience in bookkeeping, banking, customer service, or a related field
• Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.
• Strong problem‑solving and critical‑thinking skills with the ability to work collaboratively in a high‑demand environment while exercising discretion with confidential information
• Knowledge of college, local, state, and federal regulations related to billing, payments, refunds, confidentiality, and student services
• Ability to manage multiple priorities simultaneously, work non‑linearly, and remain flexible and self‑directed with minimal supervision
• Effective oral and written communication skills to serve a diverse customer base, explain concepts clearly, and provide welcoming customer service
• Ability to balance cashiering functions, maintain accurate records, analyze financial data, and prepare reports
• Demonstrated skills in conflict resolution, research, and problem escalation using available resources such as policies, handbooks, and regulations
• Proficiency with student information systems, standard office software, data entry, and general computer applications; strong organizational and planning skills.

Responsibilities

• Manage sponsor contract setup, maintenance, billing, and invoicing for credit and non‑credit students, high school E‑Accuplacer testing, and non‑student accounts receivable, ensuring full payment resolution
• Serve as backup to the Assistant Manager by reviewing daily transactions, reconciling accounts receivable and online payments, and preparing deposits
• Coordinate annual E‑Accuplacer billing for the Testing Center, including contract setup, invoicing high schools, and payment follow‑up
• Support and execute all collections activities for student accounts, including placing holds, contacting students, and coordinating with outside collection agencies as appropriate
• Prepare and process sponsor refunds related to overpayments, dropped classes, and financial aid adjustments
• Assist with State Tax Set‑Off processes, including file preparation and upload, monitoring notifications, and reporting payments for posting
• Provide customer service and operational support by answering inquiries, making collection calls, processing sponsor payments and corrections, and assisting Treasury Services as needed
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree