Accounts Receivable Supervisor
About The Position
Greenwich House is seeking a dynamic and detail-oriented Accounts Receivable Supervisor to lead our receivables operations and ensure the accuracy, integrity, and efficiency of all financial transactions. This role oversees the full A/R cycle — including cash, check, credit card, ACH, and online payments — ensuring timely posting, reconciliation, invoicing, and follow-up on outstanding balances. The Accounts Receivable Supervisor will manage and mentor a dedicated A/R team, support month-end close, and collaborate with billing, development, and finance departments to resolve discrepancies and maintain accurate reporting. The ideal candidate will bring strong analytical skills, leadership ability, and problem-solving experience to handle complex patient inquiries, disputes, and EFT/check payment issues. This is an excellent opportunity for a motivated professional to make a meaningful impact on the financial health and efficiency of Greenwich House.
Requirements
- Associate’s degree in Accounting, Finance, or a related field required; Bachelor’s degree preferred.
- Minimum 3–5 years of experience in an accounting or finance setting.
- Demonstrated ability to lead, train, and motivate team members effectively.
- Proficiency in Microsoft Excel and financial reporting tools.
- Strong knowledge of accounting principles, reconciliations, and accounts receivable processes.
- Excellent analytical, problem-solving, and organizational skills with keen attention to detail and accuracy.
- Commitment to maintaining confidentiality, compliance, and financial integrity in all aspects of work.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Oversee daily posting and reconciliation of all incoming payments (cash, checks, credit cards, ACH, and online transactions).
- Monitor and track accounts receivable across all programs and funding sources.
- Prepare and distribute patient invoices; follow up on outstanding balances.
- Review and reconcile unapplied payments, credit balances, and refund requests.
- Lead month-end close activities, including ledger review, adjustments, and reporting.
- Supervise and train A/R staff; ensure accuracy, timeliness, and compliance in daily operations.
- Handle complex patient inquiries/disputes.
- Collaborate with billing, development, and finance teams to resolve discrepancies and improve workflows.
- Serve as primary liaison with Accounting Firm and compliance officer for reporting and overpayment submissions (OMIG).
- Maintain documentation for audits, write-offs, offsets, and departmental reporting.
- Manage departmental supplies, portal access, and payment tools (e.g., Square links, insurance portals).
- Resolve EFT/check payment issues.
- Other special projects as assigned by supervisor.
Benefits
- Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
