Accounts Receivable Supervisor

our team • Burr Ridge, IL

49d • Hybrid

About The Position

The Accounts Receivable (AR) Supervisor is responsible for managing and maintaining the company’s accounts receivable operations to ensure timely collections, accurate cash application, and effective resolution of customer deductions and chargebacks. This position supervises the AR Analyst, oversees all AR processes, and serves as a hands-on lead and back-up for critical AR and cash application tasks as needed. The AR Supervisor works closely with Customer Service, Sales and Finance teams to maintain strong customer relationships and achieve organizational cash flow objectives.

Requirements

• Associate’s degree in Business, Accounting, or Finance
• Minimum of 5 years of progressive experience in Accounts Receivable and collections.
• Prior supervisory or team lead experience required.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Demonstrated judgment, diplomacy, and fairness in managing customer relationships.
• Ability to work independently with minimal supervision and manage multiple priorities under deadlines.
• Capable of coaching, mentoring, and developing team members.
• Proactive, detail-oriented, and able to identify process enhancements.
• Comfortable handling high-volume customer interaction, including phone and email communication.

Nice To Haves

• Experience with JD Edwards (JDE) ERP preferred.

Responsibilities

• Supervise the daily activities of the Accounts Receivable and Cash Application functions, providing direction, training, and performance feedback to the AR Analyst.
• Oversee customer account management, ensuring timely collection of outstanding balances and resolution of payment discrepancies.
• Monitor AR aging, drive collection strategies to meet DSO targets, and manage customer credit risk.
• Review and approve customer credit limits, ensuring compliance with company credit policies.
• Partner with Customer Service to resolve customer deductions, chargebacks, and disputes in a timely and equitable manner.
• Review and follow up on pending chargebacks, deductions, and credit balances in coordination with Customer Service.
• Prepare and analyze monthly AR aging reports and collection performance metrics.
• Oversee the automated and manual cash application processes, ensuring timely and accurate posting of customer payments.
• Review and post payments using the Bank of America iRec system to JD Edwards ERP
• Manage remote deposit activities (check scanning) and maintain related documentation.
• Reconcile month-end cash accounts and ensure journal entries (JEs) are accurately recorded for merchant and analysis fees, credit balance reclasses, and other adjustments.
• Provide back-up support to the AR Analyst for cash application, statement preparation, and other transactional activities during absences or peak periods.
• Perform weekly bank uploads for AP runs
• Ensure prompt follow-up on past-due accounts and maintain proactive communication with key customers to expedite collections.
• Handle direct follow-up with strategic accounts, providing invoice-level updates and correspondence on aging items.
• Coordinate with the third-party collections vendor to monitor performance and escalate issues as needed.
• Maintain a database of customer financial contacts and ensure all interactions are professional, diplomatic, and solution-oriented.
• Prepare and send monthly customer statements through JDE (Weil-McLain, Patterson-Kelley, etc.) and track responses to outstanding balances.
• Prepare and distribute weekly and monthly AR reports, highlighting aging trends, cash receipts, and collection status.
• Forecast cash collections weekly, identifying potential risks and variances to plan.
• Perform monthly account reconciliations and prepare supporting schedules for month-end closing.
• Calculate and record month-end journal entries, including bad debt and cash discount reserve adjustments.
• Ensure compliance with internal controls, Sarbanes-Oxley requirements, and corporate accounting policies.
• Support external and internal audits through accurate documentation and timely responses to inquiries.
• Participate in new customer vetting, customer master data approvals, and credit reviews to mitigate risk exposure.

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees