Accounts Receivable Specialist

SERVPRO Team JRF•Salem, MA

1d•$22 - $27•Onsite

About The Position

SERVPRO Team JRF is an independently owned restoration franchise serving residential and commercial customers across Massachusetts and New Hampshire. We handle water damage mitigation, fire and smoke restoration, mold remediation, and large commercial loss projects — primarily for insurance carriers and their policyholders. We are a preferred vendor for major national insurance programs, which means consistent volume, structured billing cycles, and real complexity in our receivables. We are a growing company that moves fast, pays fairly, and takes care of the people who keep things running. This role sits at the center of our financial operations. We are hiring an experienced Accounts Receivable Specialist to join our team in Salem, MA. This is a full-time, on-site position, Monday through Friday, 8:00 AM to 5:00 PM. You will own our AR function: invoicing, collections, insurance carrier payment tracking, reconciliation, and aging management. Our receivables involve insurance companies, third-party administrators (TPAs), commercial property managers, and individual customers — so experience navigating multi-payer environments and working with adjusters or insurance billing is a strong advantage. This is not an entry-level position. We are looking for someone who knows AR inside and out and can step in and manage the function with minimal supervision.

Requirements

Minimum 2 years of dedicated accounts receivable experience (not general accounting or bookkeeping — AR specifically)
Demonstrated experience managing an AR aging report and conducting collections follow-up
Proficiency with accounting software (QuickBooks, Sage, NetSuite, or similar)
Strong working knowledge of Microsoft Excel (vlookups, pivot tables, reconciliation work)
High attention to detail and accuracy in invoice processing and payment posting
Ability to communicate professionally and assertively with customers and carriers regarding past-due accounts
Clean background — background check is a condition of employment

Nice To Haves

Experience billing insurance companies or TPAs (property insurance, health insurance, or similar multi-payer environment)
Prior experience in the restoration, construction, or field-service industry
Familiarity with Xactimate or restoration job management platforms ( Dash, Encircle, PSA)
Experience with month-end close and AR reconciliation reporting
Associate’s or Bachelor’s degree in Accounting, Finance, or Business (or equivalent work experience)

Responsibilities

Generate, review, and submit accurate invoices to insurance carriers, TPAs, commercial customers, and residential clients
Monitor and manage the AR aging report; proactively follow up on past-due balances
Track and reconcile insurance carrier payments, including partial payments, payment holdbacks, and supplement approvals
Contact insurance adjusters, carrier representatives, and policyholders to resolve payment disputes and outstanding balances
Post payments, credits, and adjustments accurately in the accounting system
Prepare and distribute AR reports and aging summaries for management review
Research and resolve billing discrepancies and invoice disputes in a timely manner
Coordinate with Project Managers to ensure job documentation is complete and invoices are fully supported
Maintain organized, audit-ready AR records and customer account files
Assist with month-end close activities related to receivables
Support process improvements to reduce DSO and improve cash flow