Accounts Receivable Specialist

OOCL USA Inc•Salt Lake City, UT

2d•Onsite

About The Position

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. The Financial Control (FINCON) department is comprised of two core teams: Accounts Receivable and General Ledger. The Accounts Receivable (AR) team is responsible for ensuring the timely and effective collection of all charges issued by our ocean liner company across the North America region. AR team members engage in proactive outbound phone calls and written communication with customers to resolve outstanding and past-due balances. Many of these relationships span years—and in some cases decades—requiring a professional, customer-focused approach that strengthens long-standing partnerships. The team works closely with internal OOCL departments to ensure customer disputes are accurately identified and routed to the appropriate teams for resolution. Once all reasonable collection efforts have been thoroughly documented and disputes addressed, the AR team escalates unresolved collection matters to the Sales team and collaborates on next steps, which may include further account action such as placement with a collections agency.

Requirements

1-3 years of AR experience or school equivalent
Must be able to function in MS Office, especially Excel, Access, and Outlook
Understand basic accounting (debt and credit transactions)
Customer focused with excellent verbal and written

Nice To Haves

Ability to organize and prioritize workload
Excellent teamwork and interpersonal skills
Self-motivated
Attention to detail
Bilingual Spanish speaking to assist with our growing Latin America Market (LATAM)

Responsibilities

Builds andmaintainsstrong, long-term customer relationships
Communicates professionally to resolve payment issues while preserving goodwill
Takes ownership of assigned account portfolios and collection outcomes
Manages workload effectively to meet deadlines and collection targets
Partners with Sales, Trade, Legal, and Customer Service to resolve disputes
Communicates clearly and diplomatically via phone, email, and written documentation
Identifies root causes of delinquencies or disputes
Exercises sound judgment when determining appropriate escalation or next steps
Adheres to company policies, financial controls, and regulatory requirements
Identifies and escalates potential credit or collection risks appropriately