Accounts Receivable Specialist - Hotel Indigo Los Angeles

IHG • Los Angeles, CA

7d • $27 - $29

About The Position

The Accounts Receivable Specialist is responsible for managing group billing, invoicing, guest refunds, and account reconciliations. This role ensures the timely and accurate processing of receivables, collaborating closely with departments such as Sales & Catering, Front Office, and Reservations to resolve billing disputes and support smooth financial operations. System knowledge, especially OPERA V5, is essential.

Requirements

• High school diploma or equivalent; associate degree or coursework in accounting preferred.
• Minimum 1 year of experience in hotel accounting or front office operations.
• Strong knowledge of OPERA PMS (Version 5 preferred).
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and the ability to prioritize.
• Ability to work collaboratively with cross-functional teams.
• Must be able to work flexible hours, including weekends or holidays as needed.
• Light lifting (up to 25 pounds), occasional bending or reaching.
• Frequent use of a computer and telephone.
• Standing or sitting for extended periods.

Responsibilities

• Prepare and issue group and transient invoices according to contract terms.
• Process guest refunds accurately and in compliance with hotel policy.
• Investigate and resolve billing discrepancies and disputes promptly.
• Prepare adjustments related to sales tax and hotel occupancy tax.
• Maintain current aging reports; generate monthly statements and initiate follow-up on delinquent accounts.
• Process direct billing requests.
• Collaborate with internal departments to ensure all billing and invoicing is accurate and complete.
• Assist with end-of-month close processes and reporting.
• Promote a culture of teamwork and service excellence through proactive communication with all hotel departments.
• Partner with Sales & Catering, Reservations, and Front Office teams for smooth group billing setup and execution.
• Ensure timely and professional communication with clients regarding invoices, adjustments, and disputes.
• Provide high-level service and responsiveness to internal and external stakeholders.
• Ensure compliance with company internal controls and audit standards.
• Maintain organized and accurate files for all AR-related activities.
• Identify areas for improvement in AR processes and recommend solutions.

Benefits

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees