Accounts Receivable Specialist

Texas L P•El Paso, TX

27d•Hybrid

About The Position

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, Position: Accounts Receivable Specialist Department: Finance Work Location: El Paso , Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

Requirements

Strong oral and written English communication skills, including persuasive writing.
Working knowledge of shipping/receiving, order processing, credit, collections, cash applications, claims investigation, promotions, and compliance.
Ability to work in a fast‑paced, high‑pressure environment while meeting multiple deadlines with minimal errors.
Comfortable communicating with stakeholders at all levels, including corporate personnel, customers, and Sales Representatives.
Office and administrative proficiency: typing 40 wpm, filing, organization, data entry, document control, faxing, copying, and 10‑key.
Specialized skills: Training & Development, Accounting, A/R, invoicing, collections, Item Master, Oracle Trade Management, Oracle Business Intelligence.
High School Diploma or GED plus specialized or technical training.
2+ years of related experience.
Authorized to work in the United States on a full‑time basis.

Responsibilities

Manage all A/R duties for assigned global territories, including collections, cash application, and research of customer invoices, payments, and claims across the L.P., Belson, Idelle Labs, OXO International, and KAZ USA Inc. divisions.
Contact customers regarding all past‑due items and document all correspondence.
Reconcile accounts by reviewing aging reports, payments, invoices, credit memos, and debit memos to maintain clean A/R status.
Provide customers with documentation to validate balances, including statements, invoices, Bills of Lading, proofs of delivery, and credit memos.
Communicate exception issues (e.g., old claims, slow‑paying customers, bankruptcies) to Sales leadership.
Generate cash batches and verify accuracy of lockbox‑keyed payments.
Retrieve missing remittance details and research payments and deductions to ensure correct coding and accuracy.
Process credit card payments securely through banking systems.
Identify, research, and validate customer deductions such as shortages, pricing discrepancies, promotional allowances, and merchandise returns.
Match debit memos with claims, code appropriately, and process valid credits while pursuing repayment of invalid deductions.
Partner with Customer Service, IT, Distribution Centers, Sales, and Freight Carriers to resolve claim issues.
Serve as the department’s subject matter expert for credit‑related system functions.
Perform testing for credit transactions, upgrades, and changes across Oracle instances (test, development, QA, production).
Execute system updates, including new account setup, invoicing/statement configurations, credit order releases, and corrections to GL data for credit/debit memos and invoices.
Troubleshoot system issues for A/R Specialists and Senior Specialists.
Train departmental personnel on new system changes and request enhancements from IT to improve team efficiency.
Act as primary IT liaison for the U.S., Canada, and Mexico Credit teams.
Plan and execute work independently, referring only unusual cases to the Supervisor.
Collaborate with Customer Service and Sales to create corrective billings/credit memos as needed.