Accounts Receivable Specialist

Buchanan Group•Indianapolis, IN

About The Position

Seeking a confident and detail-driven Accounts Receivable Specialist to manage invoicing, payments, ACH/credit card processing, collections, and customer account support with accuracy, professionalism, and strong communication skills in a fast-paced, deadline-driven environment. Summary: The Accounts Receivable Administrator supports all entities by managing customer billing, monthly statements, cash receipt processing, credit card/ACH transactions, and dispute resolution. This role requires a confident, professional, and assertive communicator who can handle collections activities effectively while maintaining positive customer relationships and ensuring accurate, timely administration of all accounts.

Requirements

Strong, assertive communication skills and confidence in handling collection calls professionally.
High attention to detail, accuracy, and organizational skills.
Strong computer proficiency and ability to learn new systems quickly.
Effective written and verbal communication with clients and staff.
Persistent and tactful problem-solving skills; ability to navigate difficult conversations.
Ability to manage change positively and maintain professionalism under pressure.
Ability to build and maintain strong working relationships across departments.
Motivation toward continuous improvement and personal development.
Willingness to work extended hours as needed.
High school diploma required; at least two years college coursework preferred.
Minimum two years of accounts receivable or consumer billing experience, including collections.
Demonstrated proficiency with computer applications and accounting systems.
Ability to perform duties accurately, efficiently, and within deadlines.
Comfort handling confidential customer and financial information.

Responsibilities

Process daily invoicing for all product division transactions, including returns and refunds.
Receive and apply customer payments in the Plotbox and SAGE systems.
Monitor pre-pay customer orders and initiate credit card or ACH payment requests.
Process monthly automatic ACH and credit card charges for approved accounts.
Complete daily lockbox imports and update customer accounts.
Issue, validate, and distribute monthly AR statements.
Conduct collection follow-ups with customers, maintaining a firm, professional approach.
Send communications to customers upon reaching “paid in full” status.
Assist clients, field staff, and internal departments with AR-related inquiries.
Support routine transaction processing for cash receipts, including ACH and credit card procedures.
Participate in resolving account discrepancies and customer disputes with confidence and accuracy.