Accounts Receivable Specialist - Colchester, VT
About The Position
Effectively collects past due balances on assigned accounts, high volume of outbound communications to reduce receivables and answer any questions a customer may have by performing the following duties. Optimize customer satisfaction while mitigating credit risk. Identify and attempt to collect past due amounts and follow up as required including phone calls. Work with customers to finalize payments of any insufficient funds / returned checks. Set up sub accounts as needed. Recommend any write-offs. Establish and maintain effective relationships with customers by providing quick resolution of issues. Provide any requested invoice information to customers. Coordinate with Branch Manager and Salesmen to collect past due amounts. Charge recurring payments to customers securely stored credit cards. Maintain and update customer account addresses / invoicing. Respond to customer credit reference requests on a timely basis. Improve collectible service charges. Work with customers to improve payment based on agreed terms. Identify historically poor paying customers and flag in system for notification purposes. Account reconciliations, research and identify issues to help resolve delinquent accounts. Research skipped invoices and follow-up with customers to address any discrepancies. Assist with any projects or other tasks as they arise.
Requirements
- 3+ years of experience in Accounts Receivables related role required
- Ability to work in a fast-paced, multi-task environment
- Strong customer service and phone skills
- Work well with a team
- A positive attitude with a desire to go the extra mile
- Ability to solve complex problems and think creatively
- Proficiency with Microsoft Outlook, Excel, and Word is a must.
Responsibilities
- collect past due balances on assigned accounts
- high volume of outbound communications to reduce receivables
- answer customer questions
- mitigate credit risk
- collect past due amounts
- follow up with phone calls
- finalize payments of insufficient funds / returned checks
- set up sub accounts
- recommend write-offs
- establish and maintain effective relationships with customers
- provide invoice information to customers
- coordinate with Branch Manager and Salesmen to collect past due amounts
- charge recurring payments to customers securely stored credit cards
- maintain and update customer account addresses / invoicing
- respond to customer credit reference requests
- improve collectible service charges
- work with customers to improve payment based on agreed terms
- identify historically poor paying customers and flag in system
- account reconciliations
- research and identify issues to help resolve delinquent accounts
- research skipped invoices and follow-up with customers to address any discrepancies
- assist with projects or other tasks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
