Accounts Receivable Specialist

Veteran Benefits Guide • Enterprise, NV

just now • Remote

About The Position

A Veteran Benefits Guide Accounts Receivable Specialist oversees account receivable functions, as well as collection activity. The Account Receivable Specialist will ensure all payments are accurately posted to invoices when received, and collection activity is compliant and aligned with company goals. This position addresses tight deadlines for invoicing, processing payments, and account collection activity.

Requirements

• Minimum of 1 year of hands-on collections experience and 2 years of customer service.
• Basic Microsoft Office knowledge, NetSuite (preferred)
• Experience with customer service and client communication.
• Ability to work well with other people, both externally and internally.
• Strong written and verbal communication skills.
• Intermediate to advanced 10-key skills

Nice To Haves

• NetSuite (preferred)

Responsibilities

• Respond to client emails and return missed calls promptly and professionally.
• Address client requests, including sending invoices, setting up payment plans, or forwarding inquiries to the appropriate team member.
• Process payments securely in NetSuite and coordinate ACH agreements for payment plans.
• Manage client disputes by requesting documentation, updating account statuses, and following up until resolution.
• Escalate cases involving legal action, disputes, or “Do Not Contact” requests to management.
• Maintain accurate records of client interactions and ensure timely follow-up.
• Collaborate with case managers, analysts, and leadership to support client needs and maintain compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed