Accounts Receivable Specialist

Havtech LLC•Columbia, MD

18d

About The Position

Havtech is looking for a talented Accounts Receivable Specialist to add to our growing Accounting Department. The Accounts Receivable Specialist contacts customers to collect on open balances, resolves billing disputes, builds and maintains positive relationships with all customers to facilitate future business, and provides exceptional customer service to all internal and external customers. The ideal candidate is experienced in commercial collections (B2B), has excellent customer service and communication skills, and has experience with both high volume and intricacy of large, complex businesses.

Requirements

Associate’s degree in Accounting, Finance, or Business or 2-3 years of relevant and transferrable experience required.
Utilize good judgement, critical thinking, and problem-solving skills to follow through on assigned duties.
Demonstrate accountability and proactively manage workload to meet deadlines in a dynamic work environment.
The ability to complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
Desire to be a part of and support a proven accounting team while having the ability to work independently to deliver exceptional customer service.
Excellent written and verbal communication and collaboration skills are required.
Ability to learn new software and systems quickly.
Proficient in MS Office.

Responsibilities

Initiate outbound collection calls and emails to customers to facilitate payment of overdue amounts.
Maintain and improve customer relationships to gain customer satisfaction, timely payments, and future sales.
Communicate effectively with internal and external customers by phone and email to investigate complaints, confirm the accuracy of invoices, and correct errors on accounts.
Research and resolve payment discrepancies and account adjustments using problem-solving and follow-up skills.
Recommend and escalate delinquent accounts for Credit Hold, outside collections, litigation, or bad debt as appropriate.
Document notes and files thoroughly and accurately, following company policies and team expectations.
Strive to meet all individual, team, and company goals and deadlines.
Provide support and coverage to the other members of the Accounts Receivable Team.
Engage in continued learning and development about other areas of business, and serve as backup support for various functions.
Attend team meetings, perform special projects, and execute other duties as assigned.