Accounts Receivable Specialist II

Cox Enterprises • Atlanta, GA

1d • Hybrid

About The Position

The Accounts Receivable Specialist II position is responsible for the application of customer payments and customer support. This individual will be responsible for but not limited to application of various payment methods including checks, ACH, and credit cards, researching requests for refunds, processing help desk tickets and answering customer care calls. The ideal candidate will be able to prioritize and multi-task, have a strong cash application or accounts receivable background and a proven track record of excellent customer service. This position is hybrid and will require in person presence as needed. The AR Specialist II is located in proximity to the Atlanta office will be responsible for location mail pick-up and processing. This is a hybrid position- Candidates will report onsite in Atlanta, GA at least 2 days per week (subject to business needs).

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
• OR 5 years’ experience in a related field
• Intermediate Microsoft Office Excel and Word skills
• Experience working with internal and external customers to resolve issues
• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Accuracy and attention to detail
• Organizational skills
• Problem solving and analytical skills
• Prioritization skills
• Ability to work in a fast-paced environment with tight deadlines
• Strong cash application or accounts receivable background
• Proven track record of excellent customer service

Nice To Haves

• Experience with Manheim and/or Cox Finance is preferred
• Technical Certification or an Associate Degree in related discipline a plus
• Experience with Manheim, and Oracle Accounts Receivable (11i or 12R), and other 3rd party payment processing systems such as High Radius strongly preferred
• Bilingual abilities in Spanish a plus

Responsibilities

• Process and apply payments to include checks, ACH, credit cards and other payment methods
• Process Service Now tickets and phone calls within agreed-to service levels
• Research payment discrepancies
• Research and propose customer refunds
• Mail Pickup and processing

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Flexible vacation/wellness days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees