Accounts Receivable Representative

GE Appliances, a Haier company•Louisville, KY

5d•$19 - $22

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? GE Appliances is seeking a motivated Accounts Receivable Representative to join our dynamic Shared Services team. In this fast-paced role, you will be responsible for managing customer accounts to ensure timely payments and minimize past-due receivables. You will collaborate with customers and internal teams to resolve issues preventing payment and research unapplied cash and credits. The role requires a deep understanding of customer billing requirements and a proactive approach to resolving payment challenges. This is an excellent opportunity to grow within our Finance Organization.

Requirements

Proficiency in Microsoft Excel, including the ability to create and analyze financial reports
Prior experience working in Accounts Receivable, Billing, Collections, or a customer service role, with a strong understanding of financial processes and customer account management
Ability to work independently with strong organizational and problem-solving skills
Exceptional attention to detail and time management abilities
Strong communication and interpersonal skills
High school diploma or equivalent
Typically requires a minimum of 3 years experience

Nice To Haves

Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field

Responsibilities

Works with customers regarding timely payment to minimize past due receivables.
Collaborates with customers and internal teams (Sales, Distribution, Operations) to resolve payment discrepancies and issues that delay payments
Determines next steps in the collection process when faced with a challenging situation, including but not limited to internal escalation.
Develops and sustains cooperative relationships with internal and external customers and stakeholders through email and phone communication.
Utilizes MS Excel for customer account research, statement creation, and account reconciliation.
Researches unapplied cash and credits; reconciles with customer invoices or deductions.
Understands customer billing requirements and follows process accordingly to ensure timely and accurate payments.
Works with various departments to resolve customer disputes as well as underlying root cause issues.
Reviews and releases orders adhering to established company policies and procedures.
Engages Risk and Sales teams when orders exceed allowed limits.
Utilizes customer or 3rd party web portals for research and resolution of past due invoices and deductions.