Accounts Receivable Rep (Full-time, Specialty Billing)
About The Position
Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 Gundersen Health System is seeking a detail-oriented and proactive individual to join our team as a full-time Accounts Receivable Rep in our Specialty Billing department! If you're passionate about problem-solving, compliance, and making a difference in healthcare finance, we encourage you to apply! What's Available: Full-time – 1.0 FTE (40 hours/week) Monday – Friday, 8-hour shift between 7 AM-5:30 PM (flexible start times based on team coverage and operational needs) Location: Hybrid eligible role after training, with expectation to travel onsite to Onalaska, WI occasionally Department: Specialty billing What You Will Get: Starting pay of $18.63/hour or more based on experience Opportunities to grow your career through our Career Development Center and Tuition Investment Program Access to top-rated retirement plans and healthcare benefits Supportive leadership and a collaborative team environment
Requirements
- High school diploma or equivalent
- 1 year of work experience, preferably in a medical facility, insurance company, or office setting
- Strong communication and problem-solving skills
- Successful completion of core competency testing for Accounts Receivable Representatives
Nice To Haves
- Familiarity with medical billing and third-party payor processes is a plus
Responsibilities
- Work with payors, patients, and internal teams to resolve billing issues, verify correct reimbursement, and maintain accurate patient account data.
- Perform complex account reviews, including denials, credit balances, corrections, insurance eligibility updates, and refund requests, while documenting all actions.
- Communicate with patients about financial responsibilities, provide estimates, set up payment arrangements, and support overall patient satisfaction.
- Ensure compliance by maintaining up‑to‑date knowledge of regulations, contractual guidelines, HIPAA, and payer requirements.
- Identify and resolve system or data issues, such as Charge Master concerns and ERN file errors, collaborating with PBS Systems, IS, and other departments as needed.
- Participate in process improvement, departmental meetings, and special projects to enhance workflow, accuracy, and patient experience.
Benefits
- Opportunities to grow your career through our Career Development Center and Tuition Investment Program
- Access to top-rated retirement plans and healthcare benefits
- Supportive leadership and a collaborative team environment
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
