Accounts Receivable Manager

Berkley•Glen Allen, VA

38d

About The Position

The Accounts Receivable Manager is responsible for overseeing and performing operational receivables management duties for W.R. Berkley's Berkley Mid-Atlantic (BMG) and Berkley Southeast (BSIG) operating units' accounts receivable and billing department. Those duties include, but are not limited to, billing, collecting, reviewing, depositing, and reconciling receivables and commission related activities. Provide supervisory support to direct reports, including goal setting, project management, training, and performance management. Core objectives are to ensure timely and accurate application of receivable and commissions receipts and provide quality customer service to all customers. Respond to insured, agent, and underwriting inquiries and/or complaints in written and/or oral form. Review and process requests for premium refunds and commission adjustments. Approve payment arrangements in consultation with the team and underwriting management as needed. Review receivable aging's and take appropriate action, including negotiation of payment terms, referral to internal and/or external collections, and processing liens for collections, providing management with reports of this activity. Monitor internal and external collections activities. Act as the subject matter expert for both Direct Billed and Agency Billed accounts. Review and verify customer account statements, including audits, cancellations, rescissions, and final notices in accordance with the governing body's statutes, codes, and rules. Review and verify the accuracy of direct bill commission statements. Validate cash received and applied from multiple sources including desktop deposits, deposits via a lockbox facility, and electronic funds transfers. Process items returned through the financial institution system. Perform timely research and resolution of all discrepancies between agency Account Current statements and internal statements. Communicate discrepancies and differences to agencies on a regular basis and perform timely follow-ups. Manage the shared workload between team members, providing direction, guidance, and support.

Requirements

High School Diploma/GED required, with additional college education desired.
A minimum of 4 years related accounts receivable experience, preferably within the insurance industry.
General knowledge of accounting concepts, math, receivable/accounting systems, Excel and Word software.

Responsibilities

Overseeing and performing operational receivables management duties for W.R. Berkley's Berkley Mid-Atlantic (BMG) and Berkley Southeast (BSIG) operating units' accounts receivable and billing department.
Billing, collecting, reviewing, depositing, and reconciling receivables and commission related activities.
Provide supervisory support to direct reports, including goal setting, project management, training, and performance management.
Ensure timely and accurate application of receivable and commissions receipts and provide quality customer service to all customers.
Respond to insured, agent, and underwriting inquiries and/or complaints in written and/or oral form.
Review and process requests for premium refunds and commission adjustments.
Approve payment arrangements in consultation with the team and underwriting management as needed.
Review receivable aging's and take appropriate action, including negotiation of payment terms, referral to internal and/or external collections, and processing liens for collections, providing management with reports of this activity.
Monitor internal and external collections activities.
Act as the subject matter expert for both Direct Billed and Agency Billed accounts.
Review and verify customer account statements, including audits, cancellations, rescissions, and final notices in accordance with the governing body's statutes, codes, and rules.
Review and verify the accuracy of direct bill commission statements.
Validate cash received and applied from multiple sources including desktop deposits, deposits via a lockbox facility, and electronic funds transfers.
Process items returned through the financial institution system.
Perform timely research and resolution of all discrepancies between agency Account Current statements and internal statements.
Communicate discrepancies and differences to agencies on a regular basis and perform timely follow-ups.
Manage the shared workload between team members, providing direction, guidance, and support.