Accounts Receivable Manager

Olo • New York, NY

53d • $91,000 - $130,000 • Remote

About The Position

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. The Accounts Receivable Manager is a critical, hands-on leadership role responsible for overseeing the entire AR process, including managing a team of overseas collectors and AR specialists. This role drives the timely collection of outstanding invoices , ensures accurate cash application, and minimizes bad debt losses by establishing and maintaining strong, scalable collections practices and documentation . The successful candidate must be highly detail-oriented and organized , capable of working independently in a fast-paced environment, and will cultivate strong working relationships with both internal stakeholders and customers to deliver an excellent client service experience. You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

Requirements

• Bachelor's Degree in Accounting, Finance, or related field.
• 3+ years of AR and Collections experience, including 3+ years leading teams within a high-payments volume B2B setting.
• Excellent verbal and written client-facing communication skills.
• Strong computer skills, particularly MS Excel.
• Ability to work well with others in a fast-paced environment.
• Experience operating in a strong control environment (e.g., SOX 404).
• Experience managing an offshore team.

Nice To Haves

• Experience in a Software as a Service or Multinational environment is a plus.
• High level of familiarity with Intacct, Stripe, Paya, Braintree, ZenDesk and Salesforce is a plus.

Responsibilities

• Lead and mentor the team of overseas collections analysts and AR specialists.
• Assign accounts, prioritize workloads, and ensure the team has the training and resources to operate independently.
• Develop, implement, and continuously improve effective collections strategies and standard operating procedures (SOPs) to maximize timely cash collection.
• Oversee all day-to-day collections.
• Actively monitor the AR aging report to prioritize outreach and adjust strategies as needed.
• Cash Application: Ensure the accurate processing and documentation of cash applications.
• Manage the prompt resolution of unapplied payments and issues related to failed payments.
• Collaborate with internal stakeholders (including Revenue Ops, Sales, and Legal) to enforce collections policies.
• Build rapport with customers to improve response and collection rates while ensuring an excellent customer experience.
• Ensure prompt handling of collections-related communication.
• Track and report on key collections metrics to management weekly.
• Hold the team accountable for performance metrics.
• File proofs of claim during customer bankruptcy.
• Provide management with ad-hoc analysis and project support.
• Prepare the monthly AR reserve analysis.

Benefits

• We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager