Accounts Receivable Manager

DNP Imagingcomm America Corporation•Concord, NC

21d

About The Position

This role is expected to build and maintain effective relationships with customers, co-workers, and management with a high degree of professionalism and exhibit excellent interpersonal, communication skills. In addition, assist the Controller with recommendations on credit holds, customer research, reporting, and account analysis.

Requirements

Bachelor’s degree preferably in Accounting, Finance, or Business
ERP experience required (Epicor Kinetic experience a plus)
Related work experience in Accounts Receivable and/or Accounting with a strong focus on billing, customer service, reporting, and process improvements.
Strong MS Excel skills.
Ability to manage a team and handle varied situations
Open-minded, critical thinker with stellar problem-solving skills but unafraid to ask questions
Ability to shift between tasks
Skilled in customer account reconciliations and resolutions
Able to plan, organize, and prioritize daily activities
Able to manage third-party invoicing and payment platforms
Highly motivated self-starter with excellent interpersonal and communication skills
Customer service-focused
Collaborative team player able to teach and guide others
Attentive to details and possess strong recordkeeping skills
Diligent, assertive, and patient
Intellectually inquisitive
Intermediate in Microsoft Office including Teams

Nice To Haves

Preferred: 5 years of supervisory experience

Responsibilities

Manage AR team tasks and delegate where necessary.
Support training and development
Manage time and attendance.
Evaluate ongoing team member performance.
Ensure timely daily invoicing, reviews and portal submissions.
Ensure timely weekly collections and follow-up.
Ensure timely daily cash review and application.
Ensure timely weekly resolution for unapplied cash applications.
Review credit memos for reasonableness and accuracy before approval submissions.
Maintain adequate contact with sales and customer service teams.
Resolve on-hold orders timely each day.
Resolve customer inquiries within 24-48 hours.
Ensure periodic reports are distributed to appropriate parties as scheduled.
Review and initiate timely account credit limit reviews with Credit Analyst
Review and apply customer credits timely.
Ensure team researches and resolves account discrepancies and complaints in a reasonable timeframe.
Respond to all inquiries within 24-48 hours and escalate to appropriate party when needed.
Manage AR inbox and customer call line.
Ensure monthly close invoicing timelines met.
Ensure all cash posted accurately and completely for close.
Ensure all backlog orders completed or ship dates corrected.
Ensure reports run and reviewed for approval and distribution.
New Customer Credit Application and Credit Analysis
Setting up new customers in the accounting system
Creating and processing invoices
Cash Application
Ad Hoc requests and projects as required.