Accounts Receivable & Financial Operations Manager

Sensi.AI•Austin, TX

About The Position

At Sensi.AI, we are on a mission to transform how society cares for every older adult in need. We leverage the power of AI and data to ensure safety, dignity, and satisfaction in every caregiver-care recipient interaction. If you’re passionate about making a meaningful impact and want to help shape the future of elder care, we invite you to join our team. Here, you’ll be part of a culture that values innovation and compassion, and you’ll find exciting opportunities for professional growth as we work together to create an ideal care environment for older adults. About The Role We’re a fast-growing Series C SaaS company looking for an Accounts Receivable & Financial Operations Manager to join our Finance team. This is a hands-on, individual contributor role with real ownership. The core of the job is managing accounts receivable and customer billing end to end. A major focus of this role is owning our billing system as we go live and beyond, while acting as the primary point of contact for customer billing communication. The role will also include building company wide processes as AR & Finance Operations Manager

Requirements

2–5 years of experience in accounts receivable, billing, and finance operations
SaaS/Startup experience required
Significant experience interacting directly with customers on billing and payments
Hands-on experience owning or administering a billing system
Hands-on experience with CRM and billing tools (e.g., HubSpot, Chargebee)
Experience billing U.S.-based customers
Comfortable working in a fast-paced, evolving environment
Strong attention to detail and ownership mindset
Comfortable being customer-facing and handling billing conversations directly
Clear, professional communicator who can explain billing issues simply
Detail-oriented, organized, and proactive
Comfortable owning systems and processes end to end
Hands-on and execution-focused
Flexible and excited to help shape how finance operations work as the company grows

Nice To Haves

Experience supporting or leading a billing system implementation
Experience working closely with Sales, Marketing, or Customer Success teams
Familiarity with subscription or recurring revenue models
Hands-on experience with an ERP (NetSuite preferred)

Responsibilities

Own our billing system end to end, including go-live, configuration, daily operation, and ongoing improvements
Own customer billing and accounts receivable from invoice creation through cash collection
Serve as the primary point of contact for customer billing and payment questions
Generate and send invoices for subscriptions, prepayments, amendments, prorations, and credits
Ensure billing data is accurate across contracts, CRM, billing platform, and ERP
Monitor AR aging and follow up with customers on open balances in a professional, relationship-driven way
Partner closely with Sales and Marketing (US based) and Finance team (Israel based) on billing setup, customer communication, and issue resolution
Help design, document, and improve finance operations processes as the company scales
Support the month-end close for AR and revenue
Take on ad hoc finance and operational work as needed